I can’t pay and upgrade my miro plan

  • 7 September 2021
  • 4 replies
  • 227 views

Hello . I can’t pay and upgrade my miro plan . When I pushed the button “upgrade” everything was freezing . I tried to change browser , I tried to log out and log in, I tried to open miro on laptop, another laptop and phone but still it doesn’t work . But I need it very much and as much quicker as possible. 

 


4 replies

Userlevel 4
Badge

Hi @Diana Tomina ,

Thanks for sharing! We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Customer Support Department!

I have same issue.

 

I “urgently” want to upgrade my free account to the consultant plan. 

So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:

“Sorry, your payment transaction has failed”

When I click again, I get: “Customer create failed”

 

Please help me!

I am having the exact same issue.  I’ve been trying to upgrade for over a month & keep getting the same message even after clearing all cache and restarting.  

Userlevel 7
Badge +12

@Kristie Lemauga - Are you able to try from a completely different device or network?

You could also try creating a whole new, paid team to see if that works. You can move boards there after and add additional team members if needed. 

 

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