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Several months ago most of the instunents disappeared. I can add a new frame, a text. But I can’t draw or put a sticker any more. How do get these instruments back to the board?

Several months ago most of the instunents disappeared. I can add a new frame, a text. But I can’t draw or put a sticker any more. How do get these instruments back to the board?

Hi Anna,you can contact support if there is no answer from community 

 


Hi ​@Anna Samokhvalova, thanks for reaching out!

 

Let’s see if we can figure this out together 😊

 

Just a few quick questions to help narrow it down:

  • Are you using Miro on desktop (app or browser) or on a mobile/tablet device?

  • Have you noticed if this happens across all boards, or just one in particular?

  • Are you the owner/editor of the board you’re working on—or is it possible you have view-only access?

  • Could you share a screenshot of your current toolbar, if possible?

Sometimes the toolbar can collapse depending on your screen size or access level, so we’ll get a clearer picture with this info!

 

Looking forward to your reply.


It may be using free plan,


Hi

Sorry

@Eca 

@Anna Samokhvalova 

she me may be using free plan at mobile,I am using mobile and free plan and reaching the limit, cannot see all tabs at the board.

I have suggestions for any post,we cannot modify or deleting the post.

With respect


My answers:

  • Are you using Miro on desktop (app or browser) or on a mobile/tablet device? I use Miro on desktop.
  • Have you noticed if this happens across all boards, or just one in particular? It happened to all boards. 
  • Are you the owner/editor of the board you’re working on—or is it possible you have view-only access? I am the owner of the boards. 
  • Could you share a screenshot of your current toolbar, if possible? sure

     


I use and used the free plan. But the tool bar was bigger before. My frinds also have free plan and they have more tools. 


@Anna Samokhvalova - If certain tools are not available, then you may be on the board as an unregistered visitor, e.g., see this article: https://help.miro.com/hc/en-us/articles/360012524559-Collaboration-with-Visitors#01H8KF9R7GYBV1W56F6D837N1N

 

What happens if you click on the plus symbol and search for “sticker”?

 

Another way to find tools/apps is by using the command palette by pressing Ctrl/Cmd + K.


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