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Answered

How do I request a refund and switch to free user account?

  • April 24, 2025
  • 1 reply
  • 56 views
A

Hi,

 

I just got billed on my credit card per the annual cycle for 3 users on full license.

I want to request a refund as I no longer have a need for 3 users on full license for 1 year.

I would like to just switch to 1 user free account for now.

 

How do I request a refund and switch to a free account?

kind regards

Adam Bills

Best answer by Robert Johnson

​@Adam Bills - The Miro Billing support team can help with this. Because you have a paid subscription, you can contact the Billing team by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

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    1 reply

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • Answer
    • April 24, 2025

    ​@Adam Bills - The Miro Billing support team can help with this. Because you have a paid subscription, you can contact the Billing team by following these instructions:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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