As it says, I don’t want my users to ‘trial’ Miro - we have licenses and we (IT) assign and unassign them according to an internal request/approval process.
How do I turn off the ability for users to undertake a trial??
Answered
How do I disable the ability for 'Free Restricted' users from trialling Miro?
Best answer by Eca
Hi
Great question — and totally understandable that you'd want to manage access centrally.
At the moment, there isn’t a native setting to globally disable trials for Free Restricted users. If a user doesn’t have a paid license but clicks on features that are part of paid plans, they may be prompted to start a trial on their own.
If you’re managing Miro through centralized IT provisioning, here are a couple of steps you can take:
- Use Domain Control (Business Plan and above)
This lets you enforce organization-wide settings — including limiting who can join your Miro organization, and setting license auto-assignment rules.
- Prevent Self-Upgrade via Support
You can contact Miro Support and request a backend restriction on trial initiation for Free Restricted users in your org.
Let me know if you'd like additional help!
+2Hi
Great question — and totally understandable that you'd want to manage access centrally.
At the moment, there isn’t a native setting to globally disable trials for Free Restricted users. If a user doesn’t have a paid license but clicks on features that are part of paid plans, they may be prompted to start a trial on their own.
If you’re managing Miro through centralized IT provisioning, here are a couple of steps you can take:
- Use Domain Control (Business Plan and above)
This lets you enforce organization-wide settings — including limiting who can join your Miro organization, and setting license auto-assignment rules.
- Prevent Self-Upgrade via Support
You can contact Miro Support and request a backend restriction on trial initiation for Free Restricted users in your org.
Let me know if you'd like additional help!
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