Hello,
I would like to clarify my situation because the team I deleted was not on a Free plan. It was an active paid Starter team.
While trying to remove an accidentally added second license, I mistakenly deleted the entire paid Starter team. Afterward, when I signed in again with the same email address and Miro profile, Miro opened or offered me a different Free team.
I can no longer find my original paid Starter team in my dashboard. In one view, I can still see some of my old boards and my name is shown as their owner, but Miro says, “You’re not a member of this team.” When I try to open the relevant team or settings page, I receive an error.
Both the deleted paid team and the Free team appear to be connected to the same email/profile, so I do not understand how to locate or access the deleted Starter team.
Could you please clarify:
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Can a recently deleted paid Starter team and all its boards be restored?
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How can I find the deleted Starter team if my profile now automatically opens the Free team?
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Can Miro Support restore my team membership, ownership, and admin access?
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Was the Starter subscription automatically cancelled when the team was deleted, or could I still be charged at the next renewal?
I can privately provide the deleted team name, board URLs, billing details, both account email addresses, screenshots, and the error ID to Miro Support.
Thank you for your help.
