How can I delete my account

@Kevin Ernst - Depending on what type of account your employer purchased, it may not be necessary to delete your account. Have you asked someone at your company to add you to their Miro subscription/a team?

If the email address no longer exists, there’s nothing you can do.

Why are wanting to delete the Miro account profile, the team that was created using it, board in the team, or all three of those? What are you most concerned about or trying to accomplish?

@Tess Motherway -  Hmm. This is an interesting scenario. Let’s see if the Miro Support team can help you. I could convert your last reply into a support ticket, but before I do, I will PM you to confirm your email address.

Hi Robert,

Thanks for this. I don’t see multiple team spaces on the left of my dashboard, no - though I do know there is another team for springer nature that people get confused with - maybe that’s the issue?

Our organisation doesn’t have SSO set up - is SSO only available for Business or Enterprise subscriptions?

I thought it might be easier to make a screen recording to show what’s going on - hopefully you can catch the Google account issue - it links to my consultant email, despite choosing my regular email account: [LINK REMOVED BY MODERATOR]

Best,

Tess

Hello,

I want to delete my account, but the instructions provided by Kiron above (The instructions for doing so are here: https://help.miro.com/hc/en-us/articles/360017571354-How-to-delete-your-profile) are not matching what I’m seeing in my Profile Settings.

I do not have a delete button/option and my company warned me to delete the account as it’s not matching company policy. Please help!

Thanks, 

Serban

@Robert Johnson I seem to be having the same issue as reported above. I’d like to delete my account, am able to take steps 1 and 2 from your previous message but the window I obtain is blank: 

I tried different computers, allowing pop-ups, changing networks and web browser, nothing works.

Thanks @Robert Johnson, I also tried from the desktop and the mobile app but I still get the same blank page. I’m afraid I don’t have access to any other form of support than this forum. However, in compliance with GDPR, I should be able to delete my account. Please help.

@Robert Johnson Thank you for escalating this. Much appreciated.

Sorry, but being a volunteer moderator I have no insights into Miro support response times.

@Nass - If your end goal is to continue to use Miro using your original email address, you do not need to delete the account profile that is attached to your original email. While there are several approaches that would usually work, since you have created a new Miro account with a new email address, here is what I suggest you try:

1. While signed in as your new account – let’s call it new@email.com, go to your team profile settings page and click on Team users
2. At the top right, you will see Invite new users – select this and enter your original account – let’s call this original@email.com:

   

Now original@email.com should be a member of a new Free Plan team that only has two members, both accounts that you own.

Once you have confirmed this by signing into your original email Miro account, i.e., the one you are currently trying to delete (original@email.com) you can should then sign back into the new account (new@email.com) and grant original@email.com the Team Admin role. Now you have a Free Plan team again attached to your original Miro account profile that you in full control of, i.e., are a Team Admin. Additionally, if you want to ensure that you are the sole team admin, your demote new@email.com to just a team Member, or delete new@email.com from the team.