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Hello Miro Community,

I’m facing an issue with a Miro boards that I created. I was the only person editing the board, but now I see that the ownership has been transferred to a person I DON’T KNOW who is a team admin of people I don’t know and I am its member, and I can no longer edit/delete the boards I CREATED AND MANAGED because the ownership belongs to one of the people in this team of complete strangers. This is quite frustrating, as I was the original creator and was managing it alone.

I created the boards and was the only one editing them, so I’m really confused as to how this happened. I didn’t create this team, and now the boards I made are under someone else’s ownership.

If anyone has experienced something similar or knows how to fix this issue, I’d really appreciate your help.

​@cherryblossom7 - Unfortunately, the scenario you are describing is not all that uncommon.

The fact you created a board and are no longer the owner is the indicator that you created a board in a team to which you were not either (a) the sole Team Admin or (b) a Team Admin at all.

For example, if you created a Miro account on your own, i.e., not be someone inviting you to Miro, then you would have been the sole Team Admin of that team. From what you are describing, a likely scenario is:

  1. Someone creates a free Miro account, which creates a Free Plan team of which they are the owner/Team Admin.
  2. They invite someone else (e.g., you) to try Miro by collaborating on one of their boards, which makes that person a full member of their Miro Free Plan team.
  3. Now that this new team member has a Miro account and is a part of a team, they create one or more boards, which results in the team being over the 3-editable boards limit, causing everyone else’s boards to become VIEW-ONLY.
  4. So, a Team Admin starts deleting people from the team. When they do this, several things happen:
    1. The previous board owner loses access to the board as boards are linked to the team in which they were created (unless, of course, the board owner was a member of another team and first moved the boards to the over team – an action that only board owners can do).
    2. And, when a user is removed to the only team space they were a member of, Miro detects that the user is no longer a member of any team and prompts them to create a new team.

The above steps, and some possible ways to attempt to regain access to the boards (e.g., looking for any old email where someone invited you to Miro and then reaching out to that person) can be found this post:

https://community.miro.com/ask-the-community-45/article-how-to-find-and-hopefully-recover-a-lost-or-missing-board-13123

 

Contacting Miro Support

If you are using a paid Miro subscription, you can open a Miro support ticket by following the following instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

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