HI ​@joanne_P I have your post converted into a support ticket so the team can reach out to you. You should receive a response from them shortly!

To confirm for all readers, while this help center article does list an email address, it is given for the purpose of sharing a board with that address and not for sending email to it.

I get the share the board part, but then you also say, send us file. It’s not very clear where the file must be sent or how to send it. If you added that onto this ticket or hyperlinked to how people must do that, you would probably get less people trying to send mail to the Support@ email address. 

It’s confusing, if I must also send a log file, how and where do I do that. As well as the short video, screen. shots and gifs. 

I agree – the How to troubleshoot and report a bug article could be more clear. 

For example, when the support team replies to a ticket submitter, they will state:

If the files are too big to be uploaded to the ticket thread, feel free to upload them to any cloud storage and send us the link to it (please make sure to allow anyone with the link to download the files).

​@Eca Could you please pass along this feedback to the Help Center/Support team?🙏

Hi ​@joanne_P , understand the confusion — thanks for pointing that out!

Since I’ve already converted your post into a support ticket, you can simply reply to the email you received from Miro Support and attach: any log files, a short screen recording, screenshots, or your board link there.
 

Everything you send through will go directly into your ticket and help the support team assist you faster.