Hi @Olgu Saglik,

Thanks for reaching out! The “Forbidden 403” error can impact your workflows, but I’m here to help. 

Could you please try the following troubleshooting steps and share the result with us?

For Web Browser:

1. Sometimes, clearing your cache can help resolve access issues. Go to your browser settings, find the privacy section, and clear your cache and cookies.
2. Open a new incognito or private browsing window and log into Miro to see if you still encounter the error.
3. Ensure that the URL you’re trying to access is correct and includes any necessary access tokens or links provided by your professor.
4. Some extensions may interfere with access. Try disabling them temporarily to see if it resolves the issue.
5. If possible, try accessing Miro on a different browser (e.g., Chrome, Firefox, Edge).

For Miro Desktop App:

1. Close the app completely and reopen it to see if that resolves the issue.
2. Ensure that your Miro desktop app is up to date. If there are updates available, install them.
3. Log out of your account and then log back in to refresh your session.

For iPad or Mobile:

1. Close the app completely and reopen it.
2. Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
3. If the problem persists, uninstall and reinstall the Miro app.

If you’re still experiencing the issue after trying these steps, please let me know, and we can explore further options.

I hope you can access your space soon!

Thank you for your answer Eca, I solved the issue by deleting and recreating my account. This was the only working solution in my case.

Hi @Olgu Saglik 

Thank you for updating us on your situation! I’m glad to hear that deleting and recreating your account resolved the “Forbidden 403” error. 

If you encounter any further issues or have any questions in the future, please don’t hesitate to reach out. We're here to help!

Since last friday, we have this problem in our entire school. We did not update any browser or anything. But as soon as a certain amount of pupils access miro, it seems blocked for the entire school network, resulting in 403 errors. Then it takes a while till it’s unblocked, but as soon as a certain amount of pupils (we think between 5 and 15) access it, it’s blocked once more. 
We checked the stuff above.
Our IT could rule out that it’s a problem on our side.

Hi ​@CMBKE, thank you for the detailed update, and I’m really sorry to hear that your entire school network is encountering recurring 403 errors. That definitely shouldn’t be happening, especially at scale like this.

Since your IT team has ruled out local network or browser issues, the next step would be to escalate this to Miro Support directly, ideally with:

• The exact timeframes when the block occurs

• An approximate number of users affected

• Screenshots of the 403 error (if available)

You can reach the Miro Support team here: How to contact Miro Support