What is going on here? My name is Ruud Kool, not Kooo. On my Miro profile, it says Kool, and so it does in every place in the Miro tool.
Except in Highlights emails, apparently it's drawing this name from some other data that I don't know how to access. Where is it getting Kooo?
It's a mystery!
Best answer by Eca
Hi
Thanks for bringing this to our attention! The team looked into it, and it seems that there was an issue where name updates in Miro didn’t sync correctly in certain cases. This may have caused a mismatch between your profile name and what appears in the Highlights email.
A quick fix you can try suggested by the internal team:
This should force a refresh and correct the issue. Let us know if this works for you! The team is also investigating to ensure this doesn’t happen again.
Appreciate your patience! 😊
+2Hi
Thanks for bringing this to our attention! The team looked into it, and it seems that there was an issue where name updates in Miro didn’t sync correctly in certain cases. This may have caused a mismatch between your profile name and what appears in the Highlights email.
A quick fix you can try suggested by the internal team:
This should force a refresh and correct the issue. Let us know if this works for you! The team is also investigating to ensure this doesn’t happen again.
Appreciate your patience! 😊
Hi Eca, thanks for your reply. I re-entered my name and it did seem to save. Next time I get a highlights email, I'll know if it worked :)
+2Hi
Glad to hear the update saved! Feel free to check back in once you receive your next Highlights email—hopefully, the issue is resolved, but if not, we can look into it further. 😊
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