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Question

Error in Miro Online Whiteboard Application

  • June 16, 2025
  • 2 replies
  • 71 views
E

Hello,
I’ve been trying to access my board for almost 24 hours now, but unfortunately, it won’t load. All I see is an endless loading screen.
Could you please help me resolve this issue? I would greatly appreciate your assistance and a prompt response.
Thank you in advance!

      2 replies

      Kenneth Ritley
      Forum|alt.badge.img+2

      Hi ​@Elvina 

      Well, I can’t answer your question - that’s the bad news. But . . . if you are new to Miro, you should know that from time to time strange things can happen, because a lot of the action is cached in your browser. So if you haven’t tried it: trying from a different browser - trying from “private” mode or “incognito” mode - or, doing a forced browser reload (e.g. cmd-R on Mac Chrome) can sometimes - many times - help.

      But if THAT doesn’t solve it, and if you have a paid license, I am sure Miro support could help out!

      GOOD LUCK!  Ken

        Eca
        Mironeer
        Forum|alt.badge.img+5
        • Eca
        • Mironeer
        • June 18, 2025

        Hi ​@Elvina , thanks for reaching out!

        Since your post was a couple of days ago, I just wanted to check — is the issue still persisting on your end?

         

        If you haven’t already, I also recommend trying the steps that @Kenneth suggested. In case you’re still seeing the endless loading screen, you can follow this guide with basic troubleshooting tips from Miro Support:
        Board performance and loading issues

        Let us know how it goes — happy to help further if needed!

         

        Eca :)

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