Hi ​@Elvina 

Well, I can’t answer your question - that’s the bad news. But . . . if you are new to Miro, you should know that from time to time strange things can happen, because a lot of the action is cached in your browser. So if you haven’t tried it: trying from a different browser - trying from “private” mode or “incognito” mode - or, doing a forced browser reload (e.g. cmd-R on Mac Chrome) can sometimes - many times - help.

But if THAT doesn’t solve it, and if you have a paid license, I am sure Miro support could help out!

GOOD LUCK!  Ken

Hi ​@Elvina , thanks for reaching out!

Since your post was a couple of days ago, I just wanted to check — is the issue still persisting on your end?

If you haven’t already, I also recommend trying the steps that @Kenneth suggested. In case you’re still seeing the endless loading screen, you can follow this guide with basic troubleshooting tips from Miro Support:
Board performance and loading issues

Let us know how it goes — happy to help further if needed!