ERROR: App initialization failure: Cannot read properties of undefined (reading 'split')

I just started experiencing this as well. Tried all the suggestions, clearing cache, different browsers etc.. Hoping for some guidance. Only new thing was I had upgraded to a paid plan for a month but then cancelled.

I’m experiencing the exact same issue with Microsoft Edge and Google Chrome on the Web (even in an InPrivate window) and the Miro app for Windows. None of the suggestions above are working.

It DID work fine in firefox, so guessing that means browser/cache related? 

Hi everyone! Thanks for reporting the issue! 

 I’ve converted your case to a Support ticket for further investigation, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
 

Yes, I just tried it and it does work in Mozilla Firefox. Thanks for the tip!

Hello, don’t know if this helps.  We had a user with this error who was also having issues with other programs.  He’s in Vancouver Canada which is not observing daylight savings time so his computer put him in Arizona’s time zone.  He said he updated his time zone and then everything started working.