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I have been trying to solve this issue with Miro frames.  Miro support wanted me to add them as a team member, so I did.  Somewhere, somehow, in that process something happened that renders Miro _utterly_ unusable for me…

Previously, when I open up the frames side panel and double-clicked a frame, it would center/zoom that frame so it filled the screen.  Now, it shrinks it to an absurdly small size:

Believe it or not there are two frames near the center of the workspace…

I can manually zoom and see the frames, but this not usable at all.

How do I get back to the previous behavior?!?

Thanks for reporting this, ​@klb75! 

 

I know it can be frustrating — especially since you were already troubleshooting another issue in the thread where I assisted you, and now you're seeing a new behavior after connecting with support.

 

Could you confirm if you’ve already tried any troubleshooting steps for this issue? Also, does this happen on other boards as well, or is it just limited to one? If possible, could you check whether other users on your team are experiencing the same issue?

It is happening on ALL of my boards - both new and existing.

I don’t have any collaborators to ask for help.

I tried searching for this issue on the web and in the Miro community, but nothing popped out as being even remotely related.

​@Eca  and ​@klb75  This is the same behavior I have - and on another forum there have been other reports.  So 

  • My guess is this has nothing to do with adding people to the board
  • This is an issue in Miro affecting many users

I have a short video that shows this behavior in my case, namely, with each click on a thumbnail the board zooms back instead of zooming into the right slide:

https://www.loom.com/share/1dbc4c7fe1594f0d8ca1b37d632cf7f7?sid=4274ffee-2800-4190-b18e-28b0f0d46f2f

Thanks for reporting this, ​@Kenneth Ritley — and for sharing the video, that really helps illustrate the behavior clearly.

 

I'll go ahead and have both your cases converted into support tickets so the team can take a closer look. 

​@Eca The frames now seem to be centering and zooming correctly when thumbnails are double-clicked, which seems to fix this problem for me on both new and existing boards.   ​@Kenneth Ritley Are you also seeing the correct behavior?

Thanks for the update, ​@klb75! 

 

The Engineering team notified me that the fix for the frame navigation issue had to be rolled back due to some problems with the release containing this fix. This is why the issue reappeared.

The good news is that a new update was released today, and the frame navigation should function as expected now.

For those who still experience the issue, could you please refresh your Miro board and check if you can navigate the frames without issues now?

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