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In our organization, we used to use Miro but the paid plan was removed over 3 years ago and converted to a free plan. We discovered this using a SaaS management tool. We still have users (some that are in the organization, some who have left) in different teams. As a member of the IT Team, our IT Team account was a team admin in some of the teams, so I was able to delete those teams with no issues in the free plan. 

We have some teams with users that have not been with the organization for years but they are listed as the only Team Admin for a specific team. We also have several users that are in those teams but are no longer part of the organization. 

Because we are on a free plan, support directed me to the community forums, so here I am. 

I have found some information through the forums that says if we create a Team (Team A for example) and invite all users to Team A, we can then delete that team and all the users in it, and then delete our own user account. However, we still have users in certain teams that are not part of the organization anymore. 

Is there any other alternative? 

Hi ​@Rani Saad, thank you for laying out your situation so clearly — that’s really helpful context.

 

On the Free plan, there are a few limitations around user and admin management, your alternatives are the following:

Teams where you are an Admin: You’ll be able to fully manage members (including removing inactive accounts) and even delete the team if needed.

Creating new teams: You can always create a fresh team under your IT account and invite only your current staff. This ensures you have a “clean” environment without the clutter of legacy users or teams.

 

Teams where only ex-employees are Admins: Unfortunately, there’s no way to take over admin rights or remove those users on a Free plan if you are not the Admin.

If you’d like to keep the boards from those teams under your control, you can:

  1. Create a new team that you (or another active employee) manage.
  2. Duplicate the boards you want to keep and move them into the new team.
  3. Once the boards are safe in the new team, you can delete them from the team where the inactive employee is still the only admin

Hope this helps!

Hello Eca, 

Thank you for the quick response! Definitely very helpful and most likely the way I will go if I am unable to completely remove inactive employees. 

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