Contact Support link is broken.

  • 23 October 2023
  • 2 replies
  • 15 views

When clicking “Contact Support” in the help center, my browser starts to load a contact form, but then I get redirected to “https://help.miro.com/hc/en-us/signin?return_to=https://help.miro.com/hc/en-us/requests/new“ and cant actually fill out a form. Honestly this is the worst support experience I’ve seen in a while from what otherwise seems to be a fairly functional service. Does anyone have a direct email address? Or is there a chat function somewhere?


2 replies

Userlevel 7
Badge +12

@Stuart Webb - I am not aware of a direct email address and have never seen a chat feature for support.

Is the link still broken? It is working for me from both a paid and free plan account.

What about these instructions:

https://help.miro.com/hc/en-us/articles/360020185799#h_01F010RXA0E1S9C0WFQYX75R6C

Thanks for your reply Robert. I got it to work on Chrome (I was using Firefox). It appears there is a second redirect that isn’t going through in Firefox (on 3 different machines). Perhaps it’s my privacy settings. Regardless, I’m good now. Thank you.

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