Hi ​@C Nestory,

Thanks for reaching out! If the client joins the activity but their avatar doesn’t appear, here are some things to check:

• Refresh the board—sometimes avatars take a moment to load.
• Confirm browser compatibility—ensure they’re using a supported browser and have no extensions blocking Miro.
• Test in incognito mode or another browser to see if the issue persists.
• Check if the issue persist if you invite the user on another board

If none of these steps help, I’d recommend reaching out to Miro Support https://help.miro.com/hc/en-us/articles/360020185799-Contacting-Miro-Support with details on the browser and device being used. Let me know if anything changes! 😊

Thank you!