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Charged without any invoice received!!!

  • April 14, 2025
  • 2 replies
  • 27 views

Hi,

I subscribed for a Business account with one month free trial (1 member only). Never received any e-mail confirmation nor an invoice, and yet I just got charged for 921 € on my bak acount 3 days ago! I can’t allow this, for I am unemployed at the moment. How do you proceed to cancel this subscription and pay me back, please? 

Thanks in advance for any advice and support…

Lorraine.

 

 

2 replies

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  • Contributor
  • April 14, 2025

Hi,

I subscribed for a Business account with one month free trial (1 member only). Never received any e-mail confirmation nor an invoice, and yet I just got charged for 921 € on my bak acount 3 days ago! I can’t allow this, for I am unemployed at the moment. How do you proceed to cancel this subscription and pay me back, please? 

Thanks in advance for any advice and support…

Lorraine.

 

 

HI

@Lorraine Goldenstein 

It is need a pc,I havenot pc

Regard


Eca
Mironeer
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  • Mironeer
  • April 15, 2025

Hi ​@Lorraine Goldenstein,

 

Thanks for reporting this! I have your post converted into a support ticket. Our billing team will reach out as soon as possible.