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Cannot log in to the Windows app even after logging in online

  • September 16, 2026
  • 1 reply
  • 27 views

Hi, I can’t log in to the Windows desktop app, no matter if I start from the app, or in the browser. I can log in through the browser using the magic link, but when I click continue in the app, in the app I still get the sign-in screen, and I get a new magic email sent to me, which takes me back to the browser, and the vicious cycle continues. The same neverending cycle keeps happening if I start from the app.

I tried those steps described in the help, but some of those settings mentioned there don’t even exist.
Could anyone help me out please?

1 reply

Eca
Mironeer
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  • Mironeer
  • September 16, 2026

HI ​@Ildi thanks for reaching out and reporting this issue! I have your case converted to a support ticket for further investigation. You should receive a response from them as soon as they can.