Answered

Cannot lock a mind map

  • 30 July 2020
  • 2 replies
  • 477 views

Userlevel 1

I am a paid user, but cannot lock a mind map.  I can lock individual items in the mind map but not able to lock the entire map.  The lock option appears for me, but nothing happens when I click on the padlock icon.  Thanks.

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Best answer by Jonathan White 30 July 2020, 07:27

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2 replies

Userlevel 6
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Hi @Yemen Thai,

Locking a mind map is a bit challenging currently it seems.

If you select multiple items in the mind map, the lock feature appears but does nothing when clicked. And if you lock the parent shape, it only prevents moving that the mind map as a whole, but you can still move individual nodes. The only way to do it is to lock each node, and this might take a while depending on the mind map. 

I couldn’t find the issue posted previously, so if another community member doesn’t have a fix , I’d recommend contacting support with this one.

 

Hope that helps!

Jon

Userlevel 1

Thanks Jonathan, I'll reach out to support for this.  

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