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Cannot downgrade my subscription

  • October 25, 2023
  • 4 replies
  • 280 views
C

I completed a free trial of the Business subscription and would now like to sign up for the Starter plan. There is no option to downgrade to a different plan however - I only have the option to reactivate the Business plan.

Please advise how I can downgrade my plan to Starter without having to pay for the Business plan.

And please don’t ask me to contact support@miro.com - I've contacted them four times over the past three weeks and haven’t heard a thing, not even a holding reply.

I have to say, this is pretty basic stuff guys. And forcing someone to pay for a more expensive plan is bad form.

A

4 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • October 25, 2023

@Carl Wolfenden - Unfortunately, there is still no way for users to move to between certain plans on their own. I’m not sure why emails to the address you have specified are not being responded to, but I will convert your post into a support ticket.

Note: Paid subscribers can contact Miro Support by following these steps: https://help.miro.com/hc/en-us/articles/360020185799#h_01F010RXA0E1S9C0WFQYX75R6C

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Mary Findley
R
  • Ruhi Rezaie
  • New Here
  • January 3, 2024

Customers now can downgrade to lower plans.

Here is the KB on how to downgrade plans.

https://help.miro.com/hc/en-us/articles/4408891948946-How-to-downgrade-to-Free-plan

Robert Johnson
Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • January 3, 2024

Customers now can downgrade to lower plans.

Here is the KB on how to downgrade plans.

https://help.miro.com/hc/en-us/articles/4408891948946-How-to-downgrade-to-Free-plan

Thanks for pointing this out, @Ruhi Rezaie!

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Nick V
  • Nick V
  • Beginner
  • February 13, 2024

Customers now can downgrade to lower plans.

Here is the KB on how to downgrade plans.

https://help.miro.com/hc/en-us/articles/4408891948946-How-to-downgrade-to-Free-plan

This is how you should NOT do the downgrade. If you need a very detailed explanation of step-by-step instruction of how to do it, you messed up with User Experience (though, from business perspective you might did it better for yourself in a short term)

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