Hi @YanaKobrina,

Thanks for reaching out! I can see how being unable to add images could disrupt your workflow. Let’s see if we can identify what might be causing this issue.

Could you share a few details to help us troubleshoot?

• Are you experiencing this issue on a specific browser, and have you tried switching browsers or clearing the cache?
• Is this happening on a single board or across multiple boards?
• Are you getting any specific error message when attempting to add images, aside from the prompt to refresh?

As a quick troubleshooting step, you might also try opening the board in an incognito or private browsing window. This can help determine if any browser extensions might be affecting the upload process.

Looking forward to your response so we can help get this resolved!

I used several different browsers and none allowed to add pictures there. It is written to refresh the page and try again but it didn’t help. 
it is happening on each board I have

Hi @YanaKobrina 

Thanks fpr the info!

I converted your case into a support ticket so this can be investigated more thoroughly. Please share what the support team suggests to fx the issue to help others who might experience the same issue. Kindly check your inbox.

Hello there Eca, I am having the same issue. No error occurs, but can’t upload / drag/drop image to the mural board. Does the issue fixed?

Hi ​@Beckybai,

Thanks for reaching out! Since the original ticket was created about 3 months ago, could you please share a short video demonstrating the issue? This would help us investigate further and determine if it’s still an ongoing bug or something that can be fixed.

Looking forward to your response!

Hi ​@Eca , how can I share the video? As couldn’t upload .mov or .mp4 format to the community. 

Hi ​@Beckybai,

Thanks for following up! Since video uploads aren’t supported directly in the community, you can use a third-party service like Loom, Google Drive, or Dropbox to upload the video. Then, share the link here so we can take a closer look.

I’ll do my best to assist!