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Answered

Bug in customer support form

  • September 11, 2024
  • 2 replies
  • 73 views

Dear all, 

I really need to contact with customer support of Miro. But every time I fill out the form on the website (accessed via our paid subscription) I get the following code: 

 

{
    "detail": "Rate limited by Zendesk edge protection",
    "status": "429",
    "title": "Automated response"
}

 

Any other way of getting in touch with them?! 

Best answer by Eca

Hi @Liza R 

Thank you for the update! I'm glad to hear you were able to send your request successfully after a few hours. Since the issue resolved itself, I'll mark this post as answered.

 

If you encounter the same issue in the future, you might want to try accessing the contact form link in an incognito window, which can sometimes help bypass any temporary issues.

 

If you have any more questions or need further assistance, feel free to reach out!

2 replies

  • Author
  • New Here
  • 1 reply
  • September 11, 2024

It indeed seemed to be a bug. After trying again some hours later, the request could be sent! 


Eca
Mironeer
Forum|alt.badge.img+2
  • Mironeer
  • 3513 replies
  • Answer
  • September 11, 2024

Hi @Liza R 

Thank you for the update! I'm glad to hear you were able to send your request successfully after a few hours. Since the issue resolved itself, I'll mark this post as answered.

 

If you encounter the same issue in the future, you might want to try accessing the contact form link in an incognito window, which can sometimes help bypass any temporary issues.

 

If you have any more questions or need further assistance, feel free to reach out!