Thanks for sharing the screenshot — that helps a lot!
It looks like the board is partially loading but the UI and controls aren’t rendering correctly, which usually points to a browser or local environment issue.
Could you please try the following troubleshooting steps?
Hard refresh again
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
Clear cache and cookies for Miro, then reload the board
Disable all browser extensions (especially ad blockers, VPNs, or privacy tools), then try again
Make sure your browser is up to date (Chrome is recommended)
Try opening the board in a different browser (Chrome / Edge / Firefox)
If you’re using the desktop app, try opening the board in a browser instead (or vice versa)
If the problem continues after these steps, let us know:
Your browser + version
Whether this happens on all boards or just this one