I have the exact same issue. It’s incredibly frustrating. I’ve also tried all of the above and nothing helped. 

This issue is ongoing and unresolved. 

same here. only one of my boards does this. frustrating

actually it is happening on some boards but not all. it doesn’t seem to be related to the size or complexity of the board

Exact same situation here, thought it had something to do with taking notes via the pen tool, but sounds from everyone else that it’s not. Sort of a relief to hear it’s seemingly not user error… sort of. 

I was surprised that after leaving my ipad open to the “connection restored” screen, it eventually gave an error (like 30 minues later) about the board being too big for the device. However, this board had been performing fine on this device just a few days ago

Me too - same error- “Connection restored”.. it blocks board from loading. It does seem I can load boards with NO IMAGES. Across all devices on web and on app… YIKES!! Please fix or let us know how to fix!! I’m NOT on a vpn.

Looks like lots of others are having the same issue. Lots of posts on the community forum, but it doesn’t look like it has been addressed yet. Seems to be an Apple product issue. Its working on my Windows desktop, but none of my Apple devices. 

I’m having the same issue. It’s only happening on boards that I’ve drawn on. I have a deadline this week, and need functionality back ASAP! Is there any update on when this will be resolved?

Support team doesn’t seems to be aware of the issue.
Working on my open ticket with them at the moment.

Thank you ​@Kokko8! I did put in a ticket yesterday, but only got one response asking me to do things that I’ve already tried. No response since. It’d be super helpful to have more than one ticket from various users to hopefully expedite the fixing the problem.  

I’m sending file report using dev tool on Safari with the support team, hope they’ll sort this out!

I’ll keep you posted.

Just got a response!
“After a thorough review of your case, I'm escalating it to our Technical Support Engineering team. They have specialized expertise and tools to investigate further and suggest the next steps.”
I’ll keep you all updated as well. 

Thank you!

All iPad users have the same issue I believe

Seems like Miro is no longer working on iPads. I’ve submitted a help request but have not heard back yet. Anyone have an update from Miro support that indicated they are working on this? 

Not really… I did hear back from someone this morning saying that they would expedite my case to the technical support engineering team. I just responded asking if it would be possible for someone on the Miro team to address the current issue. I’ll update here when I hear back. 

How do we submit a ticket?

​@Sam Harris Honestly, I was super confused as well, and I don’t think I did it right. I had clicked on my name bubble “(S)” on the app > help > typed in my comment > send. However, this “ticket” was listed as “Mobile app feedback” and was automatically listed as low priority and was automatically resolved. I then had to create a follow-up from that which then allowed me to assign a different priority level. 

After just looking into it a bit more, I did come across this site: https://miro.com/contact/recover/
Maybe that’s where we are supposed to submit requests? ​@Kokko8 How did you do it?

I did it on computer, using the cryptic learning center button on your profile picture..(top right on Miro’s website)

On the learning center popup, you can find the contact assistance button.

Such a shame that Miro’s team members didn’t commented the situation like AT ALL.
They even have a specific webpage to tell how’s the service doing, will they write anything there? Nooooo.

Entire platform is down and noone seems to be willing to say anything.

Hi all. Partial solve for me.

I did start a conversation with Miro support but haven’t heard anything back. I was troubleshooting with my IT and we decided to try Google Chrome as the browser. I had tried 2 others (safari, duckduckgo) which did not work but Google Chrome did work on my new macbook air!

That said - I still have same issues where I can’t access the Miro App or Miro from google chrome from my iphone. 

​@Robert Johnson ​@Eca Hi, I’ve seen you respond to others in the community on other issues, and I just wanted to check in directly. Have you heard anything about this issue? Just hoping to get an update as I have a deadline approaching, and not being able to access my boards via my iPad is inhibiting me from completing my work. 

Thank you for your help!

I hope they figure this out soon. My work around has been to paste some stuff into an empty board using my PC browser, then edit it on the ipad (i.e. drawing with pencil), and then paste it back into the main board using my browser. tedious, but works for now

Hi everyone, thanks so much for sharing your experiences here, and apologies for the late jump-in on this thread.

There was indeed an incident recently impacting iOS users, which could explain the issues you’ve been seeing with boards not loading on iPads and iPhones. To make sure this gets proper attention, I’ll report this case to our Support team and convert the first few posts here (including the OP) into tickets so they can follow up directly with you.

I will share an update here once I hear from the team. Thanks again for your patience and for sharing workarounds in the meantime—it really helps others in the community.

​@Eca Thank you so much!!!