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Question

Board Freezes on Desktop. Not in Browser.

  • July 28, 2021
  • 4 replies
  • 476 views
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I’m having an issue where a board we use freezes as soon as I try to zoom. This only happens when using the Miro desktop. It works fine in-browser.

It’s also only this one board. Even when that board freezes I can still open other boards and use them fine.

The board is very image heavy, but so are the others. We use Miro for design projects and post lots of high resolution imagery.

    4 replies

    Kiron Bondale
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    • Kiron Bondale
    • Volunteer Community Moderator
    • July 28, 2021

    @DaveM -

    Are you able to replicate this behavior from a different device or have someone else try to replicate it via the desktop app from a different device?

    If it is happening consistently, I’d suggest opening a Miro support request here: Submit a request – Miro Support & Help Center

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
    J
    • Jason O'Hara
    • Beginner
    • September 9, 2021

    I’m having the same issue in both app and browser. Freezes for a while then randomly works. Not too much content - a few PDFs all under 5MB

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • September 9, 2021

    Perhaps a code update was pushed out and caches need to be cleared.

    In a browser, one would Google ‘how to clear the browser cache’. As for the desktop, there are steps in the following Help Center article on how to reset the application data:

    https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#h_01EVGAY54JY5E9S7J62FRCX6D4

    Perhaps this a long shot, but worth a few minutes to try.

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    J
    • Jason O'Hara
    • Beginner
    • September 9, 2021

    Thanks Robert - Will try but Other users are having the same issue on the same board. We are investigating the PDF files - they are uploads from our students and we suspect they may have complex paths in there somewhere. We are also trying a reduced file size save from Acrobat (always a good idea anyway) and have duplicated the board and comparing performance with images rather than PDFs. 

    We are new to using Miro but next week start using it with 100s of students so want to resolve this asap

     

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