Hi Miro Community,
Our board has become completely unusable after team members imported several large Excel tables directly into the board.
Here is what we are experiencing:
- All toolbar icons are grey and non-functional
- No editing is possible — cursor is locked in pan/hand mode only
- Escape key does not help
- Hard refresh (CMD+Shift+R) does not help
- Incognito mode has the same issue
- Mobile app crashes immediately with the message: "Board is too big for this app"
- All users on the board are affected — not just one person
- Another board on the same account works perfectly fine
In the browser console we see these errors:
- "Detected incorrect service lifecycle. Trying to start a service which is already running" (repeated for every service: CanvasController, WidgetController, MouseWheelService, etc.)
- "Manifest for stencil_schema already registered, check the flow"
- "Failed to launch miroapp:// because the scheme does not have a registered handler"
- "GL_INVALID_ENUM: glTexParameteri: Texture filter not recognized" (WebGL error)
The board is on a Free plan. We are the owner of the board.
Is there any way Miro support or a team member can reset or repair this board from the backend? The Excel tables that caused this cannot be deleted because we cannot interact with the board at all.
Thank you in advance!
