Billing

Hi Eca,

Great thank you so much that would be super helpful! As our billing appears quite consistent and I just want to understand what each aspect for billing is and how it works! What are active paid seats? what does that look like?

Would love more details thank you

Hi ​@Evie Caldwell— happy to break this down a bit more!

Active paid seats refer to the number of users (members or admins) who are part of your Miro team and assigned to a paid seat. These are the individuals who have full access to create, edit, and collaborate on boards. Miro bills based on the number of these paid users, regardless of how many boards they create or how active they are.

A few things to keep in mind:

• Guests and visitors (those who don’t have full team membership) are not counted as paid seats.

• Simply reducing someone’s access to a board (without fully removing them from the team) won’t reduce your bill—you’d need to remove them from the team in Team settings > Active users to free up their seat.

• Once removed, their seat becomes available and can be reassigned to someone else, or removed entirely to lower costs.

Since your post was converted to a support ticket, the billing team will be able to give you a full breakdown based on your actual setup and help optimize your billing if needed. Keep an eye on your inbox—they’ll be in touch!

Let me know if there’s anything else I can help with.