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Question

App login

  • September 27, 2026
  • 1 reply
  • 21 views

When I go to login in on the app, I press the “Send magic code”. It does appear in my inbox but if I press it in my phone emails, it opens up the web page, the same on desktop. I remain not logged in to my app on my phone no matter how long I wait. Even when using the browser version and press “open the app” it’ll come up with a login page again or the “open your email” page.

There is no option to login with email and password anymore. It is frustrating as I cannot upload images from my phone onto Miro which was a brilliant, easy feature. I also know a few others on my course struggling with this issue.

How can I resolve this.

(For note, I have tried to: reinstall app, clear cache and data, tried on multiple devices and gone through troubleshooting)

1 reply

Eca
Mironeer
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  • Mironeer
  • September 28, 2026

Hi ​@amypamy, Thanks for sharing the details. I was able to reproduce a similar issue with the magic link not opening the Miro app correctly.

One workaround that helped was long-pressing the magic link in the email and choosing to open it in Safari (or your device’s default browser) rather than simply tapping the link. Once the page loaded in the browser, it redirected me to the Miro app and completed the login.

 

Since you've already tried reinstalling the app, clearing the app data, and using multiple devices, could you try the long-press/browser method and let us know if that gets you signed in?