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an issue with payment method


I can't pay for a monthly subscription for starter plan, i’ve tried to use 2 different cards (Visa, Poland and Lithuania) and in all cases there is a message "there is an issue with your payment method. Try a different payment method". Please, help me.

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8 replies

ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • May 20, 2024

Hi @Business Tools 

 

Sorry to hear about the billing issues. I’ve converted this into a ticket for you and someone will reach out shortly. 


I also have the same problem with the payment^ please help me , tried already 6 cards from different countries and have no luck. How could I solve my problem?


Robert Johnson
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  • Volunteer Community Moderator
  • 7248 replies
  • May 28, 2024

  • New Here
  • 1 reply
  • June 4, 2024

Same issue. 


ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • June 4, 2024

Hi @AndiB 

 

I replied in the other thread you posted in; I created a help desk ticket for you and someone will get in touch to help.


I'm having the same problem.


Eca
Mironeer
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  • Mironeer
  • 1596 replies
  • August 29, 2024

Hi @Masaki Otake 

 

I’ll convert your comment into a support ticket, and someone from our team will reach out to you shortly to assist with your payment problem.

 

Thank you for your patience!


I recommend checking if your cards are enabled for international transactions, as that can sometimes cause problems. If that doesn’t work, you might want to reach out to Miro’s support team for assistance. They should be able to help you resolve the payment method issue.


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