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Acesso a minha conta

  • September 10, 2026
  • 2 replies
  • 24 views

Hello, could someone please tell me how I can speak with someone—an actual person—in charge of Miro support?

I’ve had a Miro account for some time now. 

I lost access to that email address some time ago, but I’ve been able to access my boards normally. However, today I’m unable to access my boards. When I enter my email address, the password field doesn’t appear, and I see this message:

Check your email: We’ve just sent you a unique sign-in link to your email: danilo.melo@prof.unibh.br.

But since I’ve lost access to that email, I won’t be able to access the verification link.

How can I resolve this? I’ve already tried contacting Miro support via email, but I always get a response from the AI, which doesn’t solve the problem.

I have hundreds of boards with a lot of important content.

Can anyone help me?

I need to recover this account.

 

2 replies

Eca
Mironeer
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  • Mironeer
  • September 11, 2026

Hi ​@rodolfovp Thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.


  • Author
  • New Here
  • September 11, 2026

Thanks for the reply.
If I can log in with my password, I can go in and change my email address.
That takes care of the issue.

It would really be a shame to lose access to the boards I already have on that account.