Account Broken - shows as free when I have full account - can't access company team boards

Hi ​@Braden Kelley  — I’m really sorry you’re running into this frustrating situation!

From what you described, it sounds like your login may have created a new Miro profile that's not properly connected to your company’s existing team. This can happen if:

• You logged in with a different email (or SSO method) than the one originally invited

• There’s a mismatch between your current login credentials and the original account associated with your company workspace

Here’s what I’d suggest to help get things sorted:

1. Double-check your login method — Did you originally join via Google, Microsoft, or SSO? Try logging out and logging back in using that same method or the original email invite.

2. Ask a teammate (admin if possible) to verify the exact email address your user is listed under in the team settings.

3. If you now have multiple teams listed in your account (check the top-left team switcher on the dashboard), try switching between them to locate the right workspace.

To restore access and correct the account setup, you may also want to contact Miro Support directly here:
🔗 How to contact Miro Support

Support can help with the accounts from the backend, which usually resolves the issue quickly.