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ktoddBeginner

I can’t enable video calls! The option isn’t present in my settings. Following this article but that option isn’t there https://help.miro.com/hc/en-us/articles/21992143796754-Video-calls-BETA#h_01JA83E7GV78NTFTHSDET048W2

184

6 minutes ago

cherryblossom7New Here

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Help with Unexpected Ownership Transfer on My Board

Hello Miro Community,I’m facing an issue with a Miro boards that I created. I was the only person editing the board, but now I see that the ownership has been transferred to a person I DON’T KNOW who is a team admin of people I don’t know and I am its member, and I can no longer edit/delete the boards I CREATED AND MANAGED because the ownership belongs to one of the people in this team of complete strangers. This is quite frustrating, as I was the original creator and was managing it alone.I created the boards and was the only one editing them, so I’m really confused as to how this happened. I didn’t create this team, and now the boards I made are under someone else’s ownership.If anyone has experienced something similar or knows how to fix this issue, I’d really appreciate your help.

151

3 hours ago

Satoshi FuruyaNew Here

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Email change failed

I have a Miro account with the email which has “@xxxx.jp”. Then we changed the company domain to “@xxxx.co.jp”, and I tried to change the email settings from “.jp” to “.co.jp”. However, the Miro app shows the error message: "Sorry, this email is already registered. Please use a different email address.”Additionally, when I try to log in to Miro with Microsoft SSO of “.co.jp” on Safari, I can log in, but the email value in the settings page shows “.jp”.Do you know how I can change my email address to the new domain? We did not change the Microsoft account which set “.jp” or “.co.jp”

9 hours ago

Meirion WilliamsContributor

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Web page links (open graph) don't show link previews any more?

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel.Discussed in this thread:When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take screenshots of each site. Also the description and image pulled through was better than a screenshot.

411139

21 hours ago

CarolineFangelBeginner

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External links not showing embedded version

Hi all For a while now every time I paste a link the embedded version does not show up. It ends up as a regular text box. I read in an old post to paste into a notepad and then into the board, but that doesn’t help.I think maybe once in the last 4 months it worked.Anyone have any suggestions on what to try? I use the browser version, but downloaded the Miro app to test this and it didn’t help.

1076

21 hours ago

Community of ProfessionalsNew Here

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Request for Immediate Cancellation and Payment Dispute

Dear Miro Support Team,I am writing to request immediate cancellation of my subscription and assistance with a payment issue.I subscribed to the paid plan but used it for only a few hours before deciding to cancel. I attempted to cancel the subscription right away. However, your system has continued to attempt charging my card, even though I no longer wish to use the paid plan.Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges.Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system.I appreciate your prompt help with this situation.Best regards,Inna Hryshkovets

22 hours ago

Pepe CáceresBeginner

Developer platform and APIs

How to upload new image using API v2

Hi!! I would appreciate if someone could give me an example of uploading a new image with https://api.miro.com/v2/boards/{board_id}/images described (not completely) in https://developers.miro.com/reference/create-image-item-using-file-from-deviceIn fact, what I’m trying is duplicating an existing image in a board into a new one. Because its url is private, I cannot use it by speciffying its url so I’m reading its content and trying to upload it in the same way if it would be an image from device. Thanks in advance!!!

3399

23 hours ago

getleadswebsiteBeginner

Set Default Connection TypeOpen

Users are allowed to set connection type (straight line, curved, etc.) default for their account.Currently, users who prefer a type (I prefer curved) spend a lot of time changing connectors to their default type. I love this product, and I wish this was changed. See this thread: https://community.miro.com/ask-the-community-45/how-to-set-default-line-type-as-curved-13552?postid=58645#post58645

3349

1 day ago

Luke MoorheadBeginner

MULTIPLE DESKTOP MIRO WINDOWSOpen

Hi all,We use Miro for Fashion/Retail related work flows that deal with Seasons. As we have multiple Miros for any given Season, the idea of having separate windows would be useful.Currently you can only have 1 Miro Desktop Window open, which means we have 15 tabs of Miros where you can’t read their name/hard to navigate. If we could open multiple windows we could organise each window to have different seasons (or work flows).E.G:1 x Window - Spring Summer 2025 with multiple tabs1 x Window - Fall Holiday 2026 with multiple tabs Thanks!Luke

1114

1 day ago

Giagka AndreannaNew Here

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Undo Deleted Items

Hello everyone! I have a question if someone could help me on that. I had a training using Miro and many many sticky notes. One colleague deleted almost every sticky note from the board, one by one. And I saw it when I logged in to the platform later on. In the activity column where the team’s actions are stated, there is no option for undoing the deleted posts. Is there any action to the platform that could let me undo all these deleted notes or do I have to re-write them again from the beginning? Thank you!

647916

1 day ago

Satoshi FuruyaNew Here

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Email change failed

9 hours ago

Community of ProfessionalsNew Here

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Request for Immediate Cancellation and Payment Dispute

22 hours ago

klb75New Here

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Frames keep disappearing and being copied/reordered

I use frames inside my board, and lately Miro keeps deleting frames, cloning frames, and sometimes reordering frames (which could, perhaps, be a combination of cloning and deleting). I don’t do anything fancy (eg. manually reordering frames); this just happens. It also seems to be happening at an increased rate lately. Unfortunately it makes Miro essentially unusable for me, since I often want to refer to previously-created frames…Any suggestions?

202

1 day ago

Bruna Bianchoni SantosNew Here

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How to configure Miro cards for a Jira board?

I downloaded the Jira Cards app on Miro and it is already configured by a Jira board that I do not have access to. How do I change the Jira board? Thanks to all :)

1 day ago

Jo SwentersNew Here

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I can change the color of old icons but not of new..

Hi,I have some icons added to a board a while ago. I can change the colour of the left icon (see image 1) which is an icon that has been on the board quit a while. However when I add new icons from the iconfinder library I can only change the color of the border (see image 2) I think i am using the same icons from the same icon library, but i am not sure. Is this an old feature that got removed? Am i doing something wrong? This is my favorite feature that really save a lot of time for me.

Billie HNew Here

I tried the new Flip Card beta. I can create a flip card but I am unable to add text to it. When I click on the card and try to type text, nothing happens. Its like the keyboard input is not recognized. I get keyboard shortcuts but no text.

2 days ago

Ian CaddickNew Here

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Change to SSO board ownership not working.

I created a board while I had a log in and password. Company then switched to single sign on, and although I am still the owner of the board I am unable to edit it and all I get is a link to request access….which doesn’t come to me. I am not sure what I can do now to unlock the board and get the ownership working correctly. I tried logging in with my email and password and it suggested I should be using sso and not logging me in. Not sure where to go from here.

132

2 days ago

christian baumgartnerBeginner

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all text from sticky notes deleted

Dear MIRO colleagues, I established a board for my lectures - 20 students are using it. ‘Suddenly’ it seems that all text from Sticky Notes (only the text, not the notes; and no text from text boxes or other forms) was deleted. Do you have any idea:how this can happen? how to restore this (could not find anything in the history; the history is also rather long as 20 students are working on their group works here)Would be grateful for useful hints thanks and bests, Christian

204

2 days ago

Dmitrii SentsovBeginner

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Infinite loading in Russia last 2-3 weeks

I've been teaching mathematics to students on the Miro board for the last two years. It's an excellent board with wonderful functionality. A problem has been occurring for about a month. Sometimes without a VPN, it's impossible to access Miro at all. Please tell me, is the problem on Miro's side or has the government decided to block yet another useful resource?I'm attaching a log from the browser console. At the end of the log, I turned on a VPN and the site loaded.

233

3 days ago

Shane KreuzerBeginner

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Getting Started an Exercise in Controlling Frustration

OK, I cannot open a board or do anything with this software. I am logged in and none of the tutorials I have viewed are of any use. All they do is tell me just how great miro is and what I can do with it. But if you can't open a board to get started, you can do nothing with it. So is there anyone out there that can help me get started from zero?

407

5 days ago

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