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Corrupt Image

  • February 12, 2022
  • 2 replies
  • 87 views

  • Beginner
  • 3 replies

Corrupt image won’t load? Have I lost this image now? Way to make this program more stable so I won’t loose my work in the future.

Makes me nervous to continue using this program..

 

 

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2 replies

Kiron Bondale
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  • Volunteer Community Moderator
  • 3040 replies
  • February 12, 2022

@Reid -

There’s a similar recent thread here: https://community.miro.com/ask-the-community-45/images-never-finish-loading-7315 so you might want to open up a Miro support request: Submit a request – Miro Support & Help Center

Kiron


Robert Johnson
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  • Volunteer Community Moderator
  • 7292 replies
  • February 12, 2022

@Reid - One way to try to recover the image (if you have a paid/Education plan), is to:

  1. Download a backup of the board as a .rtb file
  2. Rename the file from *.rtb to *.zip
  3. open the zip file with your program of choice - 7-Zip is free.
  4. Once the file is open, you should see any files that you have added to the board, e.g., .jpg/pdf/doc/etc.

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