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Unable to paste text into existing text fields (suddenly as of today)


Isaac Epp

I am currently unable to paste text into any text objects in Miro from any text source. 

  • I’ve tried clearing formatting in Notepad/Sublime and then pasting back in, still no joy. 
  • I’ve tried clearing my browser cache.
  • I’ve tried rebooting Chrome
  • I’ve tried rebooting my computer (Macbook Pro).
  • I can paste text into newly created text objects only.
  • I can paste a URL into a link of highlighted existing text.
  • I can paste that text into any other place or app on my computer. 
Pinned reply

April 26, 2021

The issue may be caused by the Grammarly extension for the Chrome browser.

Please see this related post: https://community.miro.com/ask-the-community-45/cut-and-paste-not-working-urgent-advice-sought-4532

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10 replies

Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 21, 2021

@Isaac Epp - Great breakdown! Have you tried from a the MacOS Miro desktop app?


Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 21, 2021

@Isaac Epp - I’m already thinking that--if you haven’t already--this would be worth reporting to Miro support (even include a link to this post).

Support form is here: https://help.miro.com/hc/en-us/requests/new?referer=hc_bug

Source: How to Contact Miro Support

Or, if you’re on a paid plan, you can get to it from:

learning center → Get help → support:

 


Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 21, 2021

@Isaac Epp - As a workaround, you could quickly using the switch type feature to change the text object to a shape and then back to a text object - this should migrate it to the updated text format:

 


Isaac Epp
  • Author
  • Beginner
  • 3 replies
  • April 23, 2021

Thx for the thoughtful responses. I’ll write up a support ticket in the morning :) 


Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 23, 2021

@Isaac Epp - You’re welcome!

From the other post:

I just had the same issue, 1 day ago, like you, using the browser version on Windows. 

I’m using the Grammarly plugin for all my browsers. I had to disable it to be able to copy/paste again in Miro. 

Check on your active plugins. It looks like a regression, either on Miro’s or Grammarly’s side. 


Isaac Epp
  • Author
  • Beginner
  • 3 replies
  • April 23, 2021

Interestingly, it works in Incognito mode :\ 


Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 23, 2021

Ahhh... so perhaps an extension is causing it?


Isaac Epp
  • Author
  • Beginner
  • 3 replies
  • April 23, 2021

Wow, how do you log a bug… the link spaghetti doesn’t seem to resolve anywhere. 


Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 23, 2021

Robert Johnson
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  • Volunteer Community Moderator
  • 7258 replies
  • April 26, 2021
Pinned reply

The issue may be caused by the Grammarly extension for the Chrome browser.

Please see this related post: https://community.miro.com/ask-the-community-45/cut-and-paste-not-working-urgent-advice-sought-4532