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Answered

How to merge two accounts on a Free Plan?

  • March 18, 2025
  • 1 reply
  • 15 views
A

Dear Miro Community,

I am experiencing an issue accessing my Miro content after the implementation of Single Sign-On (SSO) with our company domain. Previously, I registered my Miro account using my xxx@yyy.de email, where I created and owned multiple boards.

However, with SSO now enforcing the xxx.mmm@kkk-ddd.com domain, I am automatically logged into an account under xxx.mmm@kkk-ddd.com, where I only have viewer access to my previously owned content. I am unable to edit or manage the boards that I originally created with my xxx@yyy.de account.

Both my Accounts are on a Free Plan. 

Could you please assist with one of the following solutions?

1. Merge my two accounts (xxx@yyy.de and xxx.mmm@kkk-ddd.com) so that I retain full access and ownership.
2. Transfer ownership of my existing boards from my xxx@yyy.de account to my xxx.mmm@kkk-ddd.com account.
3. Provide an alternative workaround to regain editing rights.
I would appreciate your guidance on the best way to resolve this issue as soon as possible. Please let me know if you need any further details.

Best regards,
Ana

Best answer by Eca

HI ​@Anastasia Kachevskaya,

Thanks for reaching out! Since this issue involves account access and SSO, we’ll escalate your request to Miro Support for further investigation. They will be able to review your account details and provide the best solution for regaining ownership of your boards.

 

You should receive an update from the support team soon. In the meantime, if you have any additional details to share, feel free to add them here.

 

Thanks for your patience!

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Eca
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  • Eca
  • Mironeer
  • 1795 replies
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  • March 21, 2025

HI ​@Anastasia Kachevskaya,

Thanks for reaching out! Since this issue involves account access and SSO, we’ll escalate your request to Miro Support for further investigation. They will be able to review your account details and provide the best solution for regaining ownership of your boards.

 

You should receive an update from the support team soon. In the meantime, if you have any additional details to share, feel free to add them here.

 

Thanks for your patience!

Eca :)

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