Skip to main content
Answered

Cancelling a subscription with no access to email or Miro support

  • December 21, 2024
  • 1 reply
  • 25 views

I cannot find any articles or instances around this, and I can’t contact Miro’s support --

I was using Miro and had a subscription associated with my work email that billed to my personal credit card, which I would then get reimbursed. Then, my entire company was laid off with no notice, no severance, and less than 4 hours to transfer everything over. Shockingly, remembering to cancel my Miro subscription was not high on my list after telling my team we were all laid off and trying to come up with a list of contacts, vendors, and necessary items. 

Now I do not have access to my work email, and the owner of the company is running a smear campaign against other former employees. We had trouble even getting the official lay off documentation to file for unemployment so I doubt the owner will help me and don’t particularly want to be on their radar anyway. 

I won’t be putting anything work related on my credit card again, no matter how prompt they are at reimbursement, but that doesn’t help much now. If someone at Miro could email me, I’d be happy to provide the email address associated with my subscription :) 

Best answer by Eca

Hi ​@Mandy Drws,

 

Thank you for reaching out and sharing your situation. I understand how difficult this must be.

 

I’ll convert your request into a support ticket so our billing team can assist you with this matter. They will follow up via email to help resolve your subscription issue.

 

Please keep an eye on your inbox for further communication, and thank you for your patience.

View original
Was it helpful?

1 reply

Eca
Mironeer
Forum|alt.badge.img+2
  • Mironeer
  • 1606 replies
  • Answer
  • December 21, 2024

Hi ​@Mandy Drws,

 

Thank you for reaching out and sharing your situation. I understand how difficult this must be.

 

I’ll convert your request into a support ticket so our billing team can assist you with this matter. They will follow up via email to help resolve your subscription issue.

 

Please keep an eye on your inbox for further communication, and thank you for your patience.


Reply