[RESOLVED] Export multiple frames to pdf suddenly not working

I'm experiencing the same issue on both the desktop app and browser. Although I'm the board owner, I can't export multiple selected frames to PDF.

While I can still export either the entire board or a single frame to PDF, the export function doesn't work when I select multiple frames.

Same problem here - it worked a couple of days ago but suddenly the Export as PDF doesn’t show when selecting multiple frames

Hi ​@PosadMaxwanStrategy, ​@Anne-MarieTU, ​@ViewpointIL 

Thanks for bringing this up!

I understand how important it is for things to work smoothly. This issue is reproduced on my end.
 
I confirmed from the team that there was an incident that caused the PDF option to go missing, but our team has been working hard to resolve the issue.
 
Could you please share the following:

• What device you’re using (e.g., Windows, Mac, etc.)?
• Are you using the desktop app or the browser version of Miro?

• could you check if this issue occurs across multiple boards or just one specific board?

Any additional details would help the team with the investigation.

In the meantime, I’ve converted your post into a support ticket so the team will be notified of the impact of this issue.

PC

Miro desktop app

Multiple boards issue

Single frame PDF option is possible
When you select 2 or more frames it doesnt show you the Export as PDF option

HI ​@Eca, Thanks for picking this up! 

Using a MAC 

It happens on both my Miro desktop app as well as on the browser (safari) 

Issues occur on all boards 

I’m owner of the boards

Checked on multiple devices, os, app and web - problem everywhere

Same issue is happening for me. Cannot export multiple slides - the option is not available…

Same issue is happening for me. I use mac and I use the miro app. I can only export a single frame. When selecting multiple frames the export options disappear.

Hi ​@Bobby Bracelin, ​@Nicole Martin,

Thanks for jumping in on this thread!

I’ve already created tickets for the earlier reports, and the team is actively investigating the issue. I’ll continue monitoring this thread and will update you as soon as I hear back from them.

Thank you for your patience!

Hello,

Same issue here. Can’t wait to have the option back !

Same behaviour for myself. I can export an entire board from the Main Menu, a single Frame with right click, but multiple Frames using Shift+click causes the Export to PDF option to disappear. 

Windows PC
Browser (tried both Chrome and Edge)
Multiple boards

Same behaviour. Single frame works. But when I try to select multiple boards the export to pdf button just disappear.

Mac 
App
Multiple boards

Hi everyone,

I wanted to provide a quick update on the issue.

I’ve tested it on my end, and the "Export to PDF" option is now available again when selecting multiple frames. It appears that the team has already released a fix earlier.

I will go ahead and mark this from a known bug to RESOLVED.

Thank you for your patience while this was being addressed, and please feel free to let me know if you encounter any further issues!

Eca wrote:

Hi everyone,

I wanted to provide a quick update on the issue.

I’ve tested it on my end, and the "Export to PDF" option is now available again when selecting multiple frames. It appears that the team has already released a fix earlier.

 

I will go ahead and mark this from a known bug to RESOLVED.

Thank you for your patience while this was being addressed, and please feel free to let me know if you encounter any further issues!

Thank you, Eca. I can confirm this is now resolved for me.