Keyboard shortcuts not working on the board

Hi ​@nancy jain,

Welcome back to Miro! I’m sorry to hear you’re having trouble with keyboard shortcuts—it must be frustrating, especially for such essential actions.

There’s no separate setting to enable shortcuts, so they should work out of the box. Since you’re on an M1 MacBook Pro and just resumed your subscription, here are a few steps to troubleshoot:

1. Update the app: Ensure you’re using the latest version of Miro. Outdated versions might cause performance issues.
2. Reset app data: Go to the Miro app preferences and select “Reset Application Data.” This can clear any lingering issues from the previous version you used.
3. Check system settings: On macOS, ensure that any accessibility or keyboard remapping settings aren’t interfering with Miro.
4. Try a different input method: If you’re using a keyboard shortcut app or an external keyboard, see if switching to the built-in keyboard changes anything.
5. Use the browser: As a quick workaround, try opening your boards in a web browser (Chrome or Safari) to see if the shortcuts work better there.

If none of these work, I’d recommend reaching out to Miro Support and sharing details like:

• The version of your Miro app.
• Whether the issue occurs across all boards or just specific ones.
• A short screen recording, if possible.

Hope this helps!