All texts within "shape" modules are gone!

This is valid for all shape modules on the board and only for them. No intervention was made by the team, and there is no history of these texts being deleted. This seems like a glitch and I hope it can be fixed.
PS: Using free version so we dont have the option to open a ticket.

Btw, it’s not about a device or browser; everyone is experiencing the issue for the same board. We also tried client-based actions like clearing cache, trying different browsers, restarting device, etc.
When I double-click any shape, it seems like there is no text within the shape, which is very scary in terms of having a possible data/work loss..
Are there anyone else experiencing the same issue?

Hi ​@Zeynep Suzen,

Thanks for sharing your issue—this certainly sounds frustrating, especially when it's impacting everyone on the board. Since this is affecting all shape modules and not just a single user’s device or browser, it might be a glitch that needs further investigation.

Here are a few things I’d suggest to try and narrow down the cause:

• Can you confirm if the text is still visible in the board's history or if you can see any backups in the version history (even though you're on the free version)?
• Have you tried duplicating the board or copying its contents into a new one to see if the issue persists in a fresh copy?

If you’re still having trouble, I’d be happy to convert your post into a support ticket. In the meantime, if others are experiencing the same thing, any additional insights on that could be helpful for troubleshooting.

Let me know how it goes, and I’m happy to keep assisting! 😊

Hi ​@Eca 

First of all, thank you for your support.

We have another board, and we’ve already tried copying those frames into it—the one without the bug. However, it’s not working (attached, you can see an example of the copied version of those frames).

This issue is only occurring on one board.

We reviewed all the actions in the board’s “history.” Even though we didn’t find any specific action related to deleting that information, we tried to “restore” earlier versions. However, this feature is not available in the free version (though the button is still there, which creates confusion). The “Versions” section is also empty due to the free plan.

Additionally, we have Microsoft credits that include Miro, and we have been trying to redeem them, but it hasn’t worked. The last attempt was on February 6th, and it is still pending approval.

Despite this, we also attempted to create a paid account by making a payment ourselves, but the transaction keeps failing. We are unable to proceed with the last screen shown in the attachment (the botton stays inactive)

Since we cannot make any progress, we really need your help regarding the support ticket.

​@Zeynep Suzen - While I cannot assist you with your shape-text issues, I can clarify why you are unable to proceed with the upgrade.

Looking at the screenshot you provided, you cannot proceed because you are trying to purchase one licence for a team with 16 members. As per the warning message, you will need to have a Team Admin remove 15 other members before you can continue with you purchasing a single licence.

Creating a new paid team

Another option is to just create another team by:

1. going to https://miro.com/pricing/ and selecting Buy starter
2. and then the Create a new paid team option

Once you have a new paid team, you could move your boards to the new team.

Hi ​@Zeynep Suzen, Thanks for the details! Since the issue is impating everyone, I have your post converted into a support ticket. Please await for support’s response in your inbox. Thank you for your patience!