Questions & Ideas

Hi Miro team,The legacy Talktrack board recordings article says the board-recording version is "soon to be deprecated" and points to the new Talktrack.Viewers follow the recorder's view on the live board, can pan away, open items or edit, and then click "Return to [name]" to rejoin. It's guided navigation of a real space, not a video.The new Talktrack seems to capture video (tab/screen capture, downloadable files), so I'd like to confirm two things:1. Does the new Talktrack keep the interactive playback (follow the recorder, pan or edit freely, "Return to [name]") for recordings made on a board? Or is playback now a standard video pinned to the board?2. What drove the move from recording board movements to capturing video? For example, capturing menus and toolbars, recording outside Miro, downloads, AI transcripts, or drift when the board changes after recording. Thanks!

Is there a way to recover a team account and its board? I accidentally confirmed deleting the account on Gmail and now I want to recover it.

Dear Miro Team,I hope you are doing well.My name is Alina, and I work as an English tutor in Ukraine. I recently came across information about complimentary access to one of your paid subscription plans provided as support for Ukrainian educators.I would sincerely appreciate it if you could let me know whether this program is still available and advise me on the application process.Thank you very much for your time and for supporting teachers during this challenging period.Kind regards,Alina

I am on the free plan (as confirmed when I log in) and used the program last year for a work event. I did not receive any invoice from Miro, but they charged my work credit card on file $100.80 USD one year after I opened the account. I’ve submitted a ticket to have this reversed. Is there any way to remove the credit card from their account so this does not happen again? 

Company shutdown and can't acess my account (SSO no longer exists). I’m still getting charged even though I can’t acess the account. How do I change my e-mail if I can’t login. 

Hi everyone,I'm exploring how AI-powered features can improve collaboration and productivity in Miro.I'd love to hear how you use AI in your workflows, especially for brainstorming, organizing ideas, creating mind maps, summarizing discussions, and planning projects. Which Miro AI features have been most useful for your team? Have you found any effective workflows for combining AI with collaborative whiteboards? What challenges have you faced when using AI for team brainstorming? I'd appreciate any tips, examples, or best practices from your experience.Thanks!

Hello Miro Support Team,I'm experiencing an issue with AI credits on my Education plan.Account details: Plan: Education (active) Role: Team Admin Team: Education team Team members: 65 (64 full members, 1 guest) Timeline: October 2026: I actively used Miro AI throughout the month without issues. October 31: AI stopped working and displayed a monthly credit limit error. November 1: I did not use Miro AI. November 2: I attempted to use Sidekicks, but the same error appeared: "Your team has reached the monthly AI credit limit. To keep using Sidekicks, get more AI credits or wait for them to renew."What I've verified: My Education subscription is active. I'm logged in as Team Admin. Sidekicks and Miro AI features are enabled in the administration settings. The error persists after the monthly renewal date. I haven't successfully generated any AI content in November. I cannot find a credit balance or usage history in my Education account. According to Miro's documentati

Hi, I guessed I screwed this up somehow, but maybe someone can help. I use Miro both for personal stuff and for work. Now I was meant to upgrade my WORK-teams account to a multiple-team subscription, but somehow I actually upgraded my personal account. Well, no problem I thought, I’ll just move the boards around, and then change the names of the teams and thus switch my personal/workaccounts aroundand VOILA - I should solve the problem I created. But no… Now it seems I can change the name of the team on the free-version, but somehow I can not do the same on my subscription. And then again, I do not understand why my personal free-account is in any way connected to my work-accout, they should be completely separate  Have I interlinked them somehow? I just cant figure this out :D Could someone just swing a magic wand, and fix this, please?

管理者向けアナリティクス（Overviewダッシュボード）の「ボードの遷移」グラフで表示される「アクティブなボード」の定義について、教えてください。「アクティブ」と判定される操作は何ですか？（編集、閲覧、コメントなど） 判定の対象期間はどのくらいですか？（例：四半期内に1回でも操作があればアクティブ、など。 該当する公式ドキュメントがあれば、URLだけでも教えていただけると助かります。 よろしくお願いいたします。   I'd like to confirm how "Active boards" is defined in the "Boards" trend chart on the Overview dashboard in Admin Analytics. Which actions count a board as "active"? (e.g., editing, viewing, commenting) What time window is used to determine whether a board is active? (e.g., at least one action within the quarter) If there is official documentation on this metric, a link would be very helpful. Thank you in advance for your help.

closedI signed up for the 14-day free trial to try Miro, but unfortunately forgot to cancel it before the trial ended. I sincerely apologize for this oversight.As soon as I noticed that the trial had been converted to a paid subscription, I immediately tried to cancel it. However, I could not complete the cancellation because the $480 invoice had already been generated as an outstanding invoice.I did not intend to continue with the Business annual subscription, and I have not used the Business seats after the trial.Could you please help me:Cancel the Business subscription; Void or waive the $480 outstanding invoice; and Confirm that the amount will not be charged to my card?I would really appreciate your understanding and assistance in resolving this matter.

I submitted my application for the Miro Education Plan on 22 October 2026 and have not yet received an update.As the stated review period of up to 10 days has passed, but i haven’t heard anything yet 

Using the login link from the automatic email is extremely inconvenient, especially when working across different computers, as I have to go through the email login process every time before I can access Miro.

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

Hi Miro Community,I recently noticed an attempted charge on my account from Miro, but I’m not sure which account it’s linked to. This isn’t my primary banking account anymore, so there’s insufficient funds and they keep trying to charge me anyway. I was able to log in to two Miro accounts and deactivate them, but both were on the free plan anyway (and I had to sign back into one to make this). I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (probably from graduate school). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. Thanks in advance!Hannah

I created the board Edition myself. Until yesterday afternoon I could edit it myself. Then somehow I did something wrong and Miro shows me as a viewer. How can I restore my editing rights. When I tried to solve my problem I realized that I seem to be on Miro with two mail presses. I am admitting of a group called `roots´, but for the board `edition´ I am not admin any longer…. What can I do.j

Hello all!I’m playing around with Miro’s API and I encountered one issue that may be a bug (or not, fingers crossed :)). I created a board on which I placed a couple of cards. Each card has a title, me assigned to it and due dates set.I query the https://api.miro.com/v2/boards/{board_id}/cards/{item_id} endpoint but it does not seem to return the full data on specified cards. Within the data field I get the assigneeId, description and title properties but dueDate is always missing. So essentially from this:I get that: Is someone familiar with the issue? I may be missing something here. 🤔Cheers!Wiktor

Dear Miro Support Team,My name is Mariia, and I am a Ukrainian English teacher who was displaced by the war in Ukraine.I am currently developing my private online teaching practice and have recently started using Miro to create engaging, interactive lessons for my students.I really enjoy using your platform and believe it could become an essential part of my teaching. However, I am unfortunately unable to afford a paid subscription at the moment.I have heard that Miro may offer complimentary access to premium features for Ukrainian educators affected by the war.I would be very grateful if you could let me know whether I might be eligible for this support, including as a Ukrainian educator currently living abroad.Could you also please clarify whether I need to purchase a subscription first and then request reimbursement, or whether complimentary access can be granted directly to my existing account?Thank you very much for your time, consideration, and any support you may be able to prov

Dear Miro Team,My name is Anna, and I’m a university student and English teacher from Ukraine. I recently heard that Miro offers free access to Ukrainian students and educators, so I wanted to ask if I could take part in this initiative. I use Miro quite often to prepare my lessons, create interactive activities, and share materials with my students. It has become one of my favourite tools for teaching.I’d love to continue using Miro and explore more of its features. Could you please let me know if I’m eligible and how I can apply?Thank you for your time! I really appreciate your support.Best regards,Anna HoretskaUkrainian University Student and English Teacher

I am on a Free plan. On the PC browser, I can see all my teams perfectly. However, on the mobile app (iOS/Android), the team selection dropdown only shows 1 recent team. All my other older teams are completely missing and I cannot switch to them. I have tried logging out, reinstalling the app, and opening a board link directly from a browser, but it didn't fix it. Since I am on a free plan, I cannot open a support ticket from the Help Center. Could a community moderator please convert this post into a support ticket for me?

Hello! My name is Puneet, and I'm from Mumbai, India.I was exploring the Talk-Track feature and wanted to understand whether the videos recorded using this feature can be downloaded in the started plan.I'm considering purchasing the Starter plan, as I think this feature would be extremely useful for me. However, after reading your comment, I'm a little confused about whether the Starter plan actually allows users to download their Talk-Track videos.I also wanted to understand what video resolution is supported when exporting or downloading these recordings. For example, can we export them in 1080p (Full HD), or are there any resolution limitations?Both video download availability and export resolution are important factors in my decision to purchase the plan.Could you please clarify these two points for me? It would really help me make an informed decision before purchasing.Thank you so much for your help! 

Hello everyone,I have run into two things today that I cannot resolve on my own, and I would be grateful for an answer from anyone who knows how this actually works — Miro staff or otherwise.1. A paid subscription has not lifted the MCP call limitI use Miro through the Model Context Protocol. On the Free plan there is a hard ceiling of one hundred tool calls per day per organisation. Once that ceiling is reached, every call is refused with:"Your organization has reached its daily Miro MCP tool call limit of 100 calls on the Free plan. The limit resets tomorrow."I hit the ceiling in the middle of a single editing operation, which left my board half-finished: the text was written, the images and the accompanying explanation were not. So I followed the upgrade link in the error message and bought a subscription.The limit did not lift. Every call since then returns exactly the same message, still describing my organisation as being on the Free plan — including user_who_am_i, which does not

Hello Miro Team,My name is Oleksandra Tkachenko, and I am a Ukrainian online Italian language tutor.I use Miro to create interactive lessons and educational materials and to work with my students during online classes.I would like to ask if Miro currently offers free or extended Premium/Education access for Ukrainian educators or tutors.As an independent tutor, I would really appreciate the opportunity to use Miro’s educational features free of charge. I would be happy to provide proof of my teaching activity or any other information needed for verification.Thank you very much for your time and consideration.Best regards,Oleksandra Tkachenko

Hello!I have all my projects organized in different spaces, and I have always pinned the current projects’ spaces so that they would be at the top. Now, however, in the hamburger menu next to each space, there is no button to pin the said space. My older projects are pinned alright, but I cannot pin the space for the new project anymore, and I cannot find where this function is located in the new design.

Hi! I’m having issues in connecting to Miro from Microosft 365 Copilot. Both when trying to use the Miro plugin in Copilot Cowork and using Copilot data source Igo through the steps for allowing the access I am getting this generic error: Something went wrong. 

Subject: Inquiry regarding Miro subscription for users in UkraineDear Miro Team,I hope this email finds you well.I am writing to you as a long-time fan and dedicated user of Miro from Ukraine. First of all, I want to express my sincere gratitude for creating such an incredible tool. Your platform has become an essential part of my daily workflow—the intuitive interface, the infinite canvas, and the collaborative features are truly unmatched. I genuinely love using the app and find it vital for organizing my thoughts and projects.As you are aware, the ongoing situation in Ukraine has created significant financial challenges for many of us. Despite these difficulties, I am eager to continue using Miro to stay productive and keep developing my projects.I was wondering if Miro offers any special humanitarian support or a free/discounted subscription plan specifically for individual users or small teams in Ukraine during these times? Having access to the full capabilities of Miro would mean