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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

9449 Topics
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Bryan WassNew Here
asked in Ask the Community
How do I disable the ability for 'Free Restricted' users from trialling Miro?

As it says, I don’t want my users to ‘trial’ Miro - we have licenses and we (IT) assign and unassign them according to an internal request/approval process. How do I turn off the ability for users to undertake a trial??

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sophia.beatonNew Here
asked in Developer platform and APIs
Changing Team Admin

Hello, unfortunately our team admin recently passed away. How can we change it to another person? Thanks, Sophia

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Robert Johnson
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Billie HNew Here
asked in Ask the Community
Flip Cards Beta

I tried the new Flip Card beta. I can create a flip card but I am unable to add text to it. When I click on the card and try to type text, nothing happens. Its like the keyboard input is not recognized. I get keyboard shortcuts but no text.

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Eca
Mironeer
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Lucas VerbuntNew Here
asked in Ask the Community
How to lock in cards without kanban feature?

Hi! We are working on a design and or wondering the following: With the Kanban feature you can move the cards in another ‘lane’ and they automatically ‘click’ in place. Is it possible to have the ‘automatic clicking’ feature without the Kanban? For example; I have a grid and want to put cards in the different grids. Now I have to place them manually, but it would be great if they would lock into the grid automatically. I hope I explained it clearly. Would love to hear about the possibilities.

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Eca
Mironeer
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Maija123New Here
posted in Ask the Community
Layer tool stopped working

The layer function in Miro disappeared today. I have tried rebooting, looking into different boards to see if it's a bug in my particular board, but it seems to be gone from the tool list in every board I've checked. Is this a mistake? I have lost some of my content due to some layers being switched off when the layer function disappeared so I would really appreciate the help!

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Eca
Mironeer
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TushaaraNew Here
posted in Ask the Community
Figma Miro plugin not working - "Network error. Please check your connection and try again.

The plugin with figma is no longer working. I’ve used it various times, it worked successfully up till yesterday evening. Since then it’s been flagging this error - no matter what I try to pull through. To let you know: Figma platform is latest app version. Miro plugin has been removed and re-installed. Logged in via the web as well. Still it is not working. And now it is stuck showing a loading that goes on for long periods of time with no end result

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Eca
Mironeer
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Ian CaddickNew Here
asked in Ask the Community
Change to SSO board ownership not working.

I created a board while I had a log in and password. Company then switched to single sign on, and although I am still the owner of the board I am unable to edit it and all I get is a link to request access….which doesn’t come to me. I am not sure what I can do now to unlock the board and get the ownership working correctly. I tried logging in with my email and password and it suggested I should be using sso and not logging me in. Not sure where to go from here.

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Eca
Mironeer
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christian baumgartnerBeginner
asked in Ask the Community
all text from sticky notes deleted

Dear MIRO colleagues, I established a board for my lectures - 20 students are using it. ‘Suddenly’ it seems that all text from Sticky Notes (only the text, not the notes; and no text from text boxes or other forms) was deleted. Do you have any idea: how this can happen? how to restore this (could not find anything in the history; the history is also rather long as 20 students are working on their group works here) Would be grateful for useful hints thanks and bests, Christian

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Eca
Mironeer
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Nikita PetrovBeginner
posted in Ask the Community
Refund of funds

Hello. Today I received a payment notification in the amount of $302.44. The number of members of my group has increased, so the price list has grown. It's too expensive for me, so I immediately switched to the free version. When canceling my subscription, I did not see a message about the refund of the amount of $ 302, only about the 57 that I paid when I was in the group alone. I'll ask for a refund.My email adress: tutorofmathonline@gmail.com

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Eca
Mironeer
Yasushi SHOJI
Yasushi SHOJIBeginner
posted in Ask the Community
How to edit a Mermaid Diagram

It’s great to see that Miro supports Mermaid Diagram. I’ve created a few in my board already. But I can’t find _edit_ menu or at least see source code of it. How can I edit a mermaid diagram?

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Dmitrii SentsovBeginner
asked in Ask the Community
Infinite loading in Russia last 2-3 weeks

I've been teaching mathematics to students on the Miro board for the last two years. It's an excellent board with wonderful functionality. A problem has been occurring for about a month. Sometimes without a VPN, it's impossible to access Miro at all. Please tell me, is the problem on Miro's side or has the government decided to block yet another useful resource? I'm attaching a log from the browser console. At the end of the log, I turned on a VPN and the site loaded.

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Eca
Mironeer
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Adam BillsNew Here
asked in Ask the Community
How do I request a refund and switch to free user account?

Hi, I just got billed on my credit card per the annual cycle for 3 users on full license. I want to request a refund as I no longer have a need for 3 users on full license for 1 year. I would like to just switch to 1 user free account for now. How do I request a refund and switch to a free account? kind regards Adam Bills

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Robert Johnson
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Diego O. CarvalhoNew Here
asked in Ask the Community
Miro AI and the Education Team Plan

Hello, I am a student and an Education Team user, and I am unable to enable Miro AI. Could you please advise me on how to proceed? Thank you!

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Robert Johnson
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Borau Gonzalez Carlos BSHBeginner
posted in Developer platform and APIs
Having Get organization members and List team members API calls return users Display Name just like Get all board members call

As the title says, the only way to get a user’s Display Name through the API is with the Get all board members call. I believe it would be reasonable to have both Get organization members and List team members API calls also return the user’s display name.

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James SharmanBeginner
posted in Ask the Community
Music Feature in MIRO

Hi, does anyone know if you can download or link external music to a MIRO board so that you can play any piece of music rather than the in-built selection ? The ones there are fine but it would be good to tailor something specific to a team member or team identity.

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Raul FlamencoNew Here
asked in Ask the Community
Design Students: Want Mentorship & a Portfolio Project?

Are you a design student looking to build your portfolio? I'm looking for a student designer to create Balsamiq and Figma wireframes for a 4-page website project—great opportunity with entrepreneur mentorship in return! DM if interested!

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BensFuturesNew Here
posted in Ask the Community
How can i send someone their own editable copy?

Hey there, I’ve recently created a work through board for my team. How do I go about to sending them all the same board that they can edit individually without it editing the main one?

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Eca
Mironeer
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Daniel LegrandNew Here
asked in Ask the Community
In Miro's Timeline using Jira Cards, editing the Due Date doesn't update in Jira

As detailed above, editing the Due Date on the Jira Card doesn’t update the issue in Jira. All other fields update without any issue. Thanks in advance!

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Eca
Mironeer
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PSJ TuitionNew Here
posted in Ask the Community
my pen does not do free hand any more!

Hi Everyone, Till, yesterday, I could write with my pen on my surface and things nicely appear on my board and now suddenly when I choose my pen to write , I can only draw straight line!!!! How can I resolve this issue please.

143
Eca
Mironeer
Learny Teams
Learny TeamsNew Here
posted in Developer platform and APIs
Hi, I´m looking for a Miro developer to apply Ai functionalities

We want to automatize some steps of our workshop with AI

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Eca
Mironeer
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Andreas EhlertNew Here
posted in Ask the Community
Export to PDF - Best Quality - Does not work

Hello everyone, I want to export a Board to a PDF, but it does not let me. As soon as I click on “Export PDF” - “Best Quality” it loads shortly, but nothing happens. If I choose “Small file size” - it works, but the quality is to bad to be used. I tried a different board - It does not let me. Which is odd, because I did export the board before with best Quality and it worked like a charm. Can you help me here? Cheers, Andi

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Cara HarrisonBeginner
posted in Ask the Community
Data disappeared

Help - all of my data has disappeared. From it being in use every day - to still being an active board but now empty of any of the file links I have added to it over the past year. Is there any way to retrieve this on my unpaid plan?? Please don't tell me I need to start again??

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Eca
Mironeer
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JohannaKNew Here
posted in Ask the Community
How to add fields to an org chart when the filter option is not in the context menu?

Hi all, I’m on the free version and am trying to add fields to my org chart. They are currently in the csv file I used to import and build the report. I looked in help and it says to choose filter from the context menu, however, filter is not an option on my context menu. I also see the list of fields and can check and uncheck them, and space is created or disappears from my org chart box, but no data shows up. Is this because I’m on the free version? Or is there something else happening that’s preventing me from adding fields (where data exists!) to my org chart? Thank you!

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Eca
Mironeer
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Mooney1000New Here
posted in Ask the Community
[INVESTIGATING] Visual note not staying pinned

I want visitors to my board to use a navigation menu with links that I have put onto my board. I have pinned this so it always stays open so it is always available. Unfortunately in disappears when I close the board. Tried pinning and unpinning it. What can I do?

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Eca
Mironeer
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Nikesh AsharNew Here
asked in Ask the Community
Change Team Admin (Education Plan)

Hi. I’ve read the documentation here but don’t see how to move admin from my user account to someone else’s. I’m moving on from the company so want to provide a good handover.

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Robert Johnson
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