Questions & Ideas

Dear Miro Support Team,My name is Kate, and I am an English teacher from Ukraine.I recently found out about Miro’s initiative to support Ukrainians by offering complimentary access to premium plans during this difficult time. I would sincerely appreciate the opportunity to participate in this program.Your support would be extremely valuable for my work and teaching activities. If necessary, I am happy to provide any documents or verification to confirm my eligibility.Thank you for your time, consideration, and support.Kind regards,Kate

Hi Miro Support Team!My name is Ira, and I’m from Ukraine. I recently heard about Miro’s initiative offering complimentary access to premium plans to support Ukrainian teachers, and I wanted to reach out to learn more.I’d love to have the opportunity to use Miro’s premium features for my work and students.Could you please let me know if the initiative is still available and how I could apply? I’d be happy to provide any documents or information needed to confirm my eligibility.Thank you so much for your time and for supporting the Ukrainian community! I really appreciate it.Best wishes,Iryna Rubashevska

Hello,Although both email addresses—belong to me, I accidentally activated the wrong account and paid from the wrong address. The address I intended to activate was another email. Please help me correct this mistake. Please cancel the payment I just made and activate the other account.

i had a free subscription but was billed in sept for a huge amount of money - i would like a refund and subscription cancellation but when logging in i cannot find where to cancel and there is no email for support 

Hello Miro Team, I recently attempted to register for the Miro Education Plan using my institutional email, I provided student ID and all relevant other details. However, I received an automated notification stating that new requests are not being accepted at this time, directing me to standard pricing plans. I am an active student at University of Limerick, Ireland, an accredited institution. I rely heavily on Miro's infinite canvas for my daily academic coursework, and the 3-board limit on the free tier restricts my ability to complete my work.  I understand the system is currently facing a high volume of requests. Could a community moderator or support agent kindly convert this into a manual support ticket so I can submit my official enrollment documentation and ID for verification? Thank you for your time and help in keeping Miro accessible for education.Best regards,Sarah Healy

Hello Miro Team! I am a teacher at an accredited educational institution. My school does not provide teachers with institutional/educational email accounts, so I use my personal email. I would like to apply for the Miro Education Plan. Could you please convert my request into a support ticket so I can submit my employment documents for manual verification? Thank you!

I no longer am able to turn off Dark background for presentation mode. I need this as dark background disables all motion slide transitions (I’ve turned off reduce motion too). I’ve tried incognito mode and the desktop app and it seems like Dark background mode is now forced. Anyone know if this is a bug or a feature degradation?The chatbot was worse than useless about this, so hopefully someone else knows something! Thanks.  

Hello Miro Team, I recently graduated from my studies and now my university email has been deleted. I would like to change my university email to a personal one so I can keep my boards with my thesis work. There is no support system for this on the miro website and there has been others with the same question but no steps to regaining access in the responses. Is there a verification process I can follow to change my old email to a new one? 

Dear Miro Support Team,My name is Karyna, and I am an independent English tutor based in Kyiv, Ukraine. I have been teaching for over ten years and currently conduct most of my lessons online.Miro has become an essential part of my teaching workflow. I use it to organize lesson materials, create interactive exercises, explain language visually, and work collaboratively with my students. Over the years, I have created a substantial collection of boards that I continue to rely on regularly.I recently learned that Miro may offer complimentary or extended access to paid features for Ukrainian educators affected by the ongoing war. Due to the current circumstances in Ukraine, including disruptions to work and a recent reduction in my income, maintaining another paid subscription has become increasingly difficult.I would therefore be very grateful if you could consider granting complimentary access to the Starter plan for one year, extending my current access, or offering any other support a

Dear Miro Support Team,My name is Yanina, and I am a Ukrainian citizen currently studying at university.I use Miro for my university studies, including research, project development, moodboards, and presentations. Having access to Miro’s premium features would be extremely helpful for my academic work.I have heard that Miro offers free access to Ukrainian users, and I would like to kindly ask if I could be eligible for a free subscription.As a Ukrainian student, I would really appreciate your support, as Miro is an important tool for my education. I would be happy to provide proof of my Ukrainian citizenship and student status if needed.Thank you for your time and consideration. I look forward to hearing from you.Kind regards,Yanina

Dear Miro Support Team,I am a Ukrainian educator currently teaching Italian online. I am reaching out to kindly ask whether Miro offers any free access programs or special assistance for Ukrainian educators.As I continue developing my online teaching practice, Miro would be an incredibly valuable tool for creating interactive lessons, engaging learning activities, and visual educational materials for my students.Due to the ongoing war in Ukraine and the financial challenges it has created for many Ukrainians, paying for a subscription can be difficult. Having access to Miro’s premium features would make a meaningful difference in my ability to provide high-quality, interactive education to my students.I truly appreciate the work Miro does to support educators and communities around the world. If there is any possibility of receiving complimentary access, an educational discount, or assistance through a special program for Ukrainian users, I would be sincerely grateful for your consider

Hi,I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards.Would really appreciate any help.Thanks!

Hello we have very strict tax rules for our organization. We cannot purchase any item and be charged taxes. We are local government. The starter plan does not allow us to enter our tax ID information and when I try to purchase there is no area for me to enter the tax id and taxes are automatically generated. How do i purchase the starter plan without being charged taxes?

Dear Miro Support Team,First of all, I would like to thank you for your work and for creating such a useful and versatile platform. Miro offers so many opportunities for collaboration, creativity, and learning, and I truly appreciate the effort your team puts into making these tools accessible to people around the world.I am an English teacher from Ukraine, and I am always looking for ways to make my lessons more engaging, interactive, and effective for my students. I would love to use Miro more extensively in my teaching practice, particularly to create interactive learning activities, organize lesson materials, and encourage students to participate more actively in the learning process.I am reaching out because I wanted to ask whether Miro currently offers any educational plans, special discounts, or other forms of support for teachers and users based in Ukraine. I understand that available plans and eligibility requirements may change over time, so I would be very grateful if you co

I have a board of stickies each with multiple tags. I want to cluster the stickies by just 3 tags - Lets say happy, sad & neutral whilst ignoring all the other tags on the stickies. Is this possible?

Dear Miro Team,My name is Victoria and I'm an English tutor in Ukraine. I was told that you can provide free access to the platform for Ukrainians in need. Due to the difficult situation currently in my country, I do not have the ability to afford monthly payments for your services. I would be grateful if you could grant me  free or extended access to Miro Premium, so that I may use your boards in my tutoring sessions and. With your support I could provide high-quality, enjoyable, and stress-free learning for the students.Thank you for your help, Victoria 

Miro removed password-based login, and I no longer have access to the email address associated with my Miro account.As a result, I’m completely locked out: I can’t receive the Magic Link, and I can’t access support through the affected account.I created this temporary account just so I could post here and ask for help. I can’t be the only person who has run into this situation.Is there a way to recover access to an account when the original email address is no longer accessible? I’m happy to provide whatever information is needed to verify ownership.Any help or guidance from Miro support would be greatly appreciated.

I would like to use Miro with my students, however they are being told that Miro is not accepting new requests for the Education plan at this time? Does this mean my students cannot use Miro? 

Olá, boa tarde! Estou escrevendo essa mensagem para caso seja possivel abrir um ticket de suporte para utilizar o Miro para Estudantes! Estou regularmente matriculada em uma instituição de Ensino Superior, mas não tenho um Email .edu ou qualquer outro tipo de Email que comprove isso. Poderiam me auxiliar, por favor? 

How much time does it take approve student education plan?  It's been over a week now and I have uploaded all the required documents, but the student plan is not activated. Please help.

Hello Miro Community team,Our company is a paid customer, and we are facing a critical time constraint. With the upcoming IP-geoblocking policy effective October 15, we urgently need clarification on how it affects our remote/traveling employees. We have already submitted an official support ticket (#1047127), but since the deadline is in less than 3 days, we are extremely worried about a sudden business halt. Could a moderator please escalate our ticket to the support agents? Thank you so much for your urgent help! 

Dear Miro Team,First of all, I would like to express my sincere appreciation for the Miro community. I have been using your platform for years, and it has been incredibly helpful in making my online English lessons more interactive and engaging.As a Ukrainian English tutor, I recently heard that Miro may offer free Premium access to Ukrainian users. I would be very grateful if you could let me know whether I might be eligible for such support.Thank you for creating such a useful platform and for considering my request!Kind regards,Viktoriia

Miroサポート担当者様アカウントのメールアドレス変更をしようとしたところ、誤って新しいアカウントを作成してしまったようです。新アカウントを削除して再度変更手続きをしようとしても、「許可されたアカウント数を超えています。別のメールアドレスを使用してください。」というエラーが表示され、登録ができません。過去の削除データの残存による競合が発生している可能性があるため、システム側で該当アドレスの過去データを完全にクリア（パージ）していただけないでしょうか。よろしくお願いいたします。

I am requesting a refund of 10 USD for the monthly subscriotion of MIro Starter Plan. I am deciding to use 1 month of plan only, but when I decide to end the subscrition at the end of the billing month, the Miro website kept lagging and bugging so I cannot cancel my subscription. When I finally canceled my subscription I cannot access to the customer service that is available in the starter plan. Is it possible to help me on the refund of this month as I haven’t been able to use any functions of starter plan for this month. Thanks

Hello Miro Team!My name is Yana, and I am an English teacher from Ukraine. I use interactive tools to make my lessons more engaging, practical, and student-centered.Due to the ongoing war in Ukraine and the financial challenges it brings, paying for a subscription is not always affordable. Would it be possible to receive free access to Miro's paid plan or have my account upgraded as part of any support program available to Ukrainian educators?Thank you for your time, understanding, and support for the Ukrainian community. Your help would make a real difference in my teaching practice and in the learning experience I provide to my students.Best regards,Yana