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8666 Topics
C
CTGNew Here
asked in Ask The Community
Grid Size Difference

I have noticed the grid size on boards appears to be different between what I see in the editor, and what I see when logged out in the viewer (i.e what public viewers will see).The grid in the editor has lines every 4 squares, and the viewer is every 5. See below.Is there any way to work around this?   

312
C
4 days ago
R
redinasvetlana82Beginner
asked in Ask The Community
проблема с доской

Подскажите пожалуйста в чём может заключаться проблема.  Не каждый раз, но периодически работая с учеником на доске с графическим планшетом, сначала перо реагирует с опозданием и пишет не то что я хотела А первый и последнюю точку которую он видит. И через какое-то время начинает вылетать перезагружаться. Так раз 20 в течение часа

481
Eca
Mironeer
4 days ago
L
LeeO13New Here
asked in Ask The Community
tags sropped working on ipad app

Hithis is a recent problem. The tags stopped working in the iPad app. I see the tags I have created for the card and I select the tag I want but then it does not assign it to the card. If I go to a card that already has a tag and try to turn off the tag it does not remove it. I already tried deleting and redownloading the app and I already updated to IOS 18

151
Eca
Mironeer
4 days ago
X
Xuan0902New Here
posted in Ask The Community
request refund subscripton fee

I would like to ask for refund.I was not looking to buy the subscription Please help me to refund my money. Thank you😭

653
Eca
Mironeer
4 days ago
L
Leon Ang LiNew Here
asked in Ask The Community
Miro board loading endlessly on multiple browsers and devices

I have been documenting in a Miro board for my research. I made a frame to some of the pictures & texts in the board and duplicated the frame. Suddenly a prompt showed up saying “syncing…please wait”. I waited for a few minutes until the prompt asked me to reload. I clicked on the reload button and the board started to load endlessly. I tried opening the board in multiple browsers and modes (including incognito), as well as in the Miro app on my iPad. None of these worked. I have shared the board to the Miro Support Team. Could you please resolve this issue?

1613
Eca
Mironeer
5 days ago
S
Steve McKennaNew Here
asked in Ask The Community
Bug - Undo button not working, copy and paste not working

Occasionally, the undo button is just not there and Command Z does not work.Also occasionally copy and paste does not workAlso, occasionally you can’t bring people to youFinally, sometimes work just disappears.These issues are not caused by a change in my role on the board, they just stop working mid workshop.Miro is a great tool but these things are annoying. Why do these fairly basic bugs appear on the app and on chrome? 

104312
Eca
Mironeer
6 days ago
L
Laura Farn.New Here
asked in Ask The Community
Sticky notes not moveable after editing in private. mode

I work as an Agile Coach with various teams in Miro. For a few weeks now we are encountering a problem: Once I turn on the private mode, the participants are no longer able to move sticky notes after writing on them. Empty sticky notes can be moved in private mode. After turning it off, participants can move them again. As a board owner I can move them at any time. 

795
Eca
Mironeer
6 days ago
B
BluffNew Here
asked in Ask The Community
Card Detail Text Disappearing

Has anyone else run into an issue where the text from a card’s details panel will disappear after writing in it for a while? It happens so frequently that I now copy the text to the clipboard multiple times (in an attempt to save my work) as I’m writing in a card just to make sure that when it happens, I won’t lose what I had written.It just happened to me again and I took note that I had typed a bunch of text into the card details panel, then walked away from my laptop for a few min and when I came back it was in standby mode. When I woke the computer up, Miro was still open, but the card details panel was missing all of the new text I had written. This happens regardless of if I am starting a card from scratch (the text I’d written will simply disappear) or if I’m updating a card that already had text in it (if a card already has text and I delete/rewrite half of it and then am inactive in Miro for a bit while it’s open, I will sometimes come back and find that the new text is gone a

565
Eca
Mironeer
6 days ago
M
Marlon Costa VicenteNew Here
asked in Ask The Community
Infinite Loading Screen - Won't Open on Desktop App or Browser

Miro loads infinitely, on desktop app, chrome, mozilla, and edge browsers. Already did everything you guys suggested in other threads.Hard to keep my deep work on Miro like this. I’m scared, all of sudden on a freaking business meeting I can’t access my stuff, leaving my like a freaking amateur to everyone.

163
Eca
Mironeer
6 days ago
S
Sanya KachhapNew Here
asked in Ask The Community
Subscription fee paid but board is still locked, how to resolve this?

Subscription fee paid but board is still locked

151
Eca
Mironeer
6 days ago
M
Max MaNew Here
asked in Ask The Community
Miro is not sharing a page from laptop to Vibe Board device

I am a customer support guy from Vibe. My customer hit below issue which I am not able to reproduce, seems only happens on their device - When typing in the share code for a Miro board from the laptop, the Miro app on the Vibe Board will flash, show the Miro logo, and then go back to the main screen. The browser on the laptop willshow that it is sharing but nothing happens on the board.Could this be network related? I attacjed the issue video in below link, please help to check. Thanks!https://5698963.fs1.hubspotusercontent-na1.net/hubfs/5698963/Customer%20Support/miro%20issue_vibe%20support.mov

151
Eca
Mironeer
6 days ago
W
WSimmonsNew Here
posted in Ask The Community
Persistent Contributions

I want to be involved more in the community and have my contributions persist, I have switch employers thus new accounts. Would be nice is there was a way to associate these account in the community/academy space so that the contribution can follow the person and not become stale with the account. 

40
W
6 days ago
Johnnie Lindholt
Johnnie LindholtBeginner
posted in Ask The Community
[INVESTIGATING] Defaults to home Space - can that be changed

Hi everyoneWhen I leave a board and go back out to the overview page with my spaces to the left. It will always select HOME. I think this is something new. Can this be changed.If I am working within a space, looking at different boards, it is really annoying that I have to select the space every time I go back to the overview page. I know I could just use the new side bar and select other boards without going to the overview page. But I don’t like the side bar. All my boards have nice thumbnails pictures that I use to navigate more than the board names. And so, I prefer to go back to the overview page spot the right picture and click on that.Any way to remain in the same space when exeting a board? 

183
Johnnie Lindholt
6 days ago
C
csmelovicsNew Here
asked in Ask The Community
How to restore the boards of a downgraded user?

My colleauge left the company in February, 2024 and we simply stopped paying his account. Now we’d like to restore his boards. We can log in but we can’t access any of his boards, except the ones that are shared with him. Now it’s September, is there any chance to have them back?

507
Eca
Mironeer
7 days ago
L
LB LNew Here
asked in Developer platform and APIs
Is an App only active, when it is open in the side panel?

Hello everyone,I am new to the Miro development and have a basic question that I need to be solved once and for all: Do I understand correctly that my Miro app can only do things on the board when it is actively open in the side panel?For example: If I want to build an app that changes the viewport when an event happens on the board, I can get that event information using webhooks. But if I want to react to this event, I have to send a command to a Web SDK, e.g. via WebSockets. But this WebSDK app is only active when it is open in the side panel. Please help me understand this fundamental basic of developing for miro. Thanks a lot!

302
L
7 days ago
E
EdwardGoodwinBeginner
posted in Ask The Community
Show cursors by default in Miro App (Mac OS)

Hello, previously I believe participants’ cursors were shown by default. Now, certainly in the App, I have the issue that cursors are hidden by default so every time I’m working on a board with others, I have to select to show cursors.Is there a way to set cursors visible by default?

478
Eca
Mironeer
7 days ago
R
Rhi_LPNew Here
asked in Ask The Community
Can I remove the gif app?

Hello, I was hoping to use Miro with groups of children through my workplace. We recently looked at the gifs app and discovered that some of the gifs that can be used are not appropriate for our young users. It would be incredible if I could remove this feature, but there does not seem to be an option to do so. Has anyone came across a way to do this?Any help would be appreciated :) 

333
Eca
Mironeer
7 days ago
M
Misol Borba BerenguerNew Here
asked in Developer platform and APIs
Não consigo visualizar meus boards

Ao me logar no miro, não consigo visualizar nenhum dos meus 28 boards.

213
Eca
Mironeer
8 days ago
J
Joseph CheungNew Here
asked in Ask The Community
How do I change the size of the box in the org chart template

The box for people in the org chart are very wide resulting in a super wide org chart. How do I make the boxes more narrow? There are no white dots on the individuals boxes.  

363
Eca
Mironeer
8 days ago
A
Anders WahlborgBeginner
posted in Ask The Community
[KNOWN BUG] Miro table cells changing opacity

In some of my Miro tables I change cell color and opacity to highlight contents.Have done this in the same way for a while and it has always worked without any problems.Now, when changing a cell it looks fine, but when I then continue to change the next cell, the first one drops back to the old opacity (the new color is kept). The same goes if I change several cells at once (works well), but when I continue with one or several more the first ones drops back to the old opacity.An annoying new feature, or what has changed???

15714
Eca
Mironeer
8 days ago
M
Mélissa LemieuxBeginner
posted in Ask The Community
Lost my board (Free Plan, no link)

Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.I am very concerned my hard work just disapeared on me.

2719
Eca
Mironeer
8 days ago
K
KJoBeginner
posted in Developer platform and APIs
Twitter Integration

It would absolutely transformative for me if I was able to paste Twitter links into Miro and have them appear as tweets. There's just so much information available on Twitter, yet I have to take screenshots to represent it. Maybe not critical to others, but this is critical to me. If Miro isn't able to undertake this development, I would be most grateful for some contact details for developers that might be able to undertake this (paid) work for me. Thanks!

39011
D
8 days ago
M
Mark KaldenbachNew Here
asked in Ask The Community
Miro Board ist nicht mehr erreichbar, "NO access to the board

Ich kann nicht mehr auf mein Miro Board zugreifen. Wenn ich mein Lesezeichen auswähle, erhalte ich immer die Meldung "NO access to the board",   I am the owner, when I click on the enquiry, no enquiry is sent to my mailbox. How can I regain access to my board?

162
M
8 days ago
S
shawn kennedyNew Here
posted in Ask The Community
Pictures disappear or not showing

Hi,I uploaded pictures on my miro board and they are now not appearing.Instead there is a grey scare. Are my pictures recoverable or lost? Are there specific ways to upload pictures for this not to happen or is it a bug from Miro?Thanks! 

322
T
8 days ago
H
Herb SawyerNew Here
asked in Ask The Community
Add/Edit Generate summary Doc - AI feature

See pic below… this came from a template… but how do I edit the parameters of the Generate Summary Doc button (i.e. add or subtract what it is using as input...the sticky notes theme section in the template. The template has 4 theme stick sections, lets say I wanted 6)And, how do I re-create this on a different board (without importing or copying from the template)?  

120
H
8 days ago
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