Questions & Ideas

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6889 Topics

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Mijeong WonNew Here
posted in Ask the community

404 error Segment of type `User` is not found!

I've been using Miro for years, and I really love this platform.Today, I encountered my first issue: I cannot access one specific board. I don't see any errors in the dev tool nor the network section on the board page. The error I encounter is when I enter the dashboard. APIGET https://miro.com/api/v1/segments/BUSINESS_UPSELL_FREE_TEAMS/teams/3074457358175405577Error message is Segment of type <User> is not found! Despite knowing that other boards work as expected, I tried turning off every extension and using my phone to access the board, but no luck so far. Has anyone encountered this error? I want to send them a ticket but because im an unpaid user so I’m not allowed to :’( Thank you in advance!

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18 days ago
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Alexey GrigorievNew Here
posted in Ask the community

Access to my own board

Good afternoon.I am a board owner on a free plan.However, while editing permissions and access for other team members, I accidentally blocked access for myself as well.The board is in the lists, but I can't perform any operations with it - since I am the owner, I became only a commentator.Can I restore access to the board? How to do it? 

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Robert Johnson
16 days ago
William Bishop
Mironeer
William BishopMironeer
posted in Developer platform and APIs

Developer Webinar: Build an Asset Manager app with Miro's Web SDK

Hey, developers!Looking for ways to streamline your workflows in Miro? Register for our developer webinar on December 12th and learn how to build an Asset Manager using Miro's Web SDK.Learn how to:→ Generate a boilerplate app from the command line→ Programmatically interact with board items→ Style and run your app on a Miro boardSave your spot →

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William Bishop
Mironeer
9 days ago
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Stuart Webb
posted in Ask the community

Contact Support link is broken.

When clicking “Contact Support” in the help center, my browser starts to load a contact form, but then I get redirected to “https://help.miro.com/hc/en-us/signin?return_to=https://help.miro.com/hc/en-us/requests/new“ and cant actually fill out a form. Honestly this is the worst support experience I’ve seen in a while from what otherwise seems to be a fairly functional service. Does anyone have a direct email address? Or is there a chat function somewhere?

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1 month ago
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Maksim MarkovNew Here
posted in Ask the community

the board is missing

I created my board on my Miro account. But recently the board disappeared from my list. I found the link to the board in my email, but when I clicked on the link I got the message "No access to board" . what should I do now? I have not shared access to this board with anyone

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Robert Johnson
7 days ago
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EladBeginner
posted in Developer platform and APIs

Is it possible to expand the card object with an image

Dear Miro team, We would like to embed an image into the card object such that it is visible on the board. We have seen a feature request from 2 years ago on this subject… would like to know if there’s any progress. Thank you!

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William Bishop
Mironeer
2 months ago
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uservoxNew Here
posted in Ask the community

NOTES section creates random errors

Very much a bug.I want to check if anyone else has experienced the same problem I am. When there is a lot of copy in the Notes section, it will occasionally cut off a letter at the start of one line, or move it to another line; change formatting or revert back to an earlier save. It’s rather infuriating as I’m writing the speaker notes for a full day course and cannot afford to have the work unravel.Anyone?And if so, have you found a workaround?Thanks,Matt

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U
2 months ago
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Jennifer SchulteNew Here
posted in Ask the community

Edit Font Toolbar Disappears when I select a portion of text within a table

I created a table and in the table I have several rows and columns with text.  Within each cell, I use orange font to call out systems and tools and bold for key terms. This has been working fine for several days, but then yesterday every time I clicked within a cell and only selected a portion of the text, the edit toolbar (add columns or rows, change font type, size, bold, indentation, color, highlighting) would disappear and instead a different one would pop up that just says (edit, duplicate, delete). If I click ‘edit’, it just moves my cursor to the end of the text in that cell.   If I click the entire cell, I can see the edit toolbar I want, but as soon as I select a portion of the text, it disappears and the other toolbar pops up. Any ideas of why is this happening all of sudden and how I can fix it? I’ve asked another colleague who has access to the board too and he’s now having the same issue too.

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J
2 months ago
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tbirdtech1946New Here
posted in Ask the community

Multitouch capabilities for touch monitors

I have several touch tables and touch based carts at our university and am looking to integrate Miro into them. Our current software allows a multitouch user interface, as does some of the integrated LG/Planar apps that run on the monitors. Are there multi touch options within Miro to allow for users to collaborate together on the same screen? We would like to test this out on our LG Createboard, but I have not seen any information around multitouch capabilities.

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2 months ago
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ØrjanNew Here
posted in Ask the community

When exporting frame to PDF a scaling occurs

I have a large process map in Miro and using a frame when printing. This has been printed several times without issues. After an update of the board elements we ran into trouble with a scaling that occurs when printing to PDF. In the pictures above you can see it in Miro with the frame, and one picture when exported to PDF where the boxes do no longer hold the position and becomes messy, laying over each other and looses the connection lines. I have tried, Restart, another browser and several attempts of exporting.  Any tips to what is causing this? 

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27 days ago
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exproNew Here
posted in Ask the community

Entity relationship diagram (ERD) slows down board performance

Entity relationship diagram (ERD) slows down board performance after +50 ERD objectsMy board have +500 objects and 200 of them are ERD objects. My other boards are +2000 objects and there is no performance issue, we work satisfactorily fast with them. However, when we add ERD, even in a small number objects, boards slows down dramatically.What's more confusing is that the slowness remains in my board when I delete ERD objects. When I copy all objects except ERDs to a new board, there is no slowness in new board.I try it in Windows desktop app and Chrome browser. result is the same. The app is updated. (OP is also updated Windows 10)I'm open to any ideas if anyone can help with this. 

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27 days ago
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mertvaeNew Here
posted in Ask the community

I left the team that I created myself

Я ушел из своей команды и там осталась моя доска, над которой я много работал. Как мне это восстановить?

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Robert Johnson
23 days ago
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shefygNew Here
posted in Ask the community

Recently used Icons in IconFinder

We tend to work with the same icons, looking for them each and every time is just…So → Let’s add Recently Used Icons

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S
1 year ago
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Steve4islandsBeginner
posted in Ask the community

Noters templates are gone? only shows "todo" list

I’m a total beginner with MIro ...this wonderful program :>)Notes templates are gone - only shows “todo” list.The help screens show ways to use many different templates in notes ...but I can’t find them.Help?thx! Steve

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Robert Johnson
11 months ago
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Lars Rugholm NielsenNew Here
posted in Ask the community

Team membership changed, all miro functions stopped working

Hi I changed teams internally recently and now nothing in my Miro works. I cant even access my profil settings to delete my profil, create a board, see any boards, join a team - nothing - neither on chrome, edge or the desktop app. I have no idea how to solve it. The only features that I have access to are “Apps & integrations”, “API & Documentation” and “Log out” When I click the “+” to join a team I just get a pop-up to ask to join some former team I once was a part of. Best Lars  

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1 year ago
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Michael2202New Here
posted in Ask the community

Editing via Public Link?

I used a board in a class last semester with the free account, where I sent the public link to the students, and, if I remember correctly, they were able to edit via the public link without registering for Miro accounts. Is this a feature that existed in the past as I am remembering it, and am i right that it looks like this is not something that is possible today? Thansk

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Robert Johnson
8 months ago
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Ru CoutinhoNew Here
posted in Ask the community

I deleted the wrong project

how to recover a project?

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Robert Johnson
11 months ago
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Yair YehezkelNew Here
posted in Ask the community

Objects don't "attach" to the top most frame of nested frames

I honestly can’t remember the functionality, but I am getting super frustrated with the face the objects always attach to the “base” frame and not the relevant frame I am working on. ( I attached a screenshot)I am wondering if this a new bug, or feature?if it’s a bug, i’d love for a fix ASAP. If it’s a feature, would to hear any suggestions on how to better utilize the system.  Thanks in advance 

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8 months ago
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CurNew Here
posted in Ask the community

Out of decisions in my decision tree

I have been working on a decision tree and suddenly I cant make more options/decisions at the outer end of the branches, only at the first ones. 

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Kiron Bondale
11 months ago
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Ekaterina LesnikovaNew Here
posted in Ask the community

Boards not loading

Hello! All boards on my account are not loading. Please help me correct the situation. Very important for work. Thank you!

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10 months ago
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Anne ScarlettActive Contributor
posted in Ask the community

Embed Form from Google Drive---form and image replaced with generic graphic

When I try to embed < > a form from Google Drive into my Miro board, it shows up with a generic logo rather than a mini version of the actual form. In the past, I had no problem embedding a form (using iframe) from Google Drive. It would show up on my board as a mini version of my form (including the header image).  Please advise!  

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8 months ago
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Clara RheeNew Here
posted in Ask the community

Team missing after receiving access to a different team

I had access to two teams on Miro, but after I received access to a new team, the other two does not show up on the left side list and I can’t access them.Same thing happened when I received access for the second one- first team disappeared from my list.Any help?

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Alyona
Mironeer
1 year ago
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Sofia EleonskaNew Here
posted in Ask the community

Hi! I've updated the wrong team project in Miro. How can I switch my payment to the right one?

I have several teams in the left field and made a mistake and upgraded the wrong one. What have I do now to refund / switch my payment to the right one team?

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9 months ago
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Annemarie WrightNew Here
posted in Ask the community

Board Access for existing users

Recently, there have been users that could not access boards to which they have had access previously.  When the board is shared with them again, they are able to access and contribute as normal.  Any idea why they may periodically have trouble accessing a board, resulting it the need to have the board re-shared with them?  

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Robert Johnson
11 months ago
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Jim WolferNew Here
posted in Ask the community

Are any public-school teachers using this in NYS?

 Is there any way to get EdLaw 2D agreement so I can get my students access legally? I am a high school business teacher and I think this could be very useful.  Thank you

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Nick_Miro
Mironeer
1 year ago
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