Ask:
Provide a way for Org admins to customize the language in the emails sent from Miro to a new user when invited to a company/team
Situation:
New users receiving a Miro invite are sometimes confused on how to sign into Miro for their first time. this is Especially apparent when SSO without SCIM is integrated.
Background:
We have recently implemented SSO and managed domains in our instance of Miro. However, we do not have SCIM provisioning connected at this time. From our communications with our Miro representative, the correct onboarding steps to follow for non-SCIM SSO integrated instances are as follows:
- Add user to SSO group
- Once SSO group is added, our admins send an invite from Miro, one of 2 ways:
-- go into company settings > invitations and send invite
-- send invite from within an existing team
- User accepts invite via email and logs in with SSO credentials
But, when I do send an invite to a new user through Miro they are directed to a landing page, where logging in with SSO is not obvious. We then must connect with the user and tell them to go directly to miro.com > click the SSO box from the landing page, and then they can get in just fine.
Assessment/Recommendation:
When a user is invited through an established team in Miro, they receive an email with a link to log in but link does not have an obvious path to logging in with SSO. This is a cause of confusion and results in unnecessary, repetitive communications for new user onboarding. Admins for the org should be able to customize the emails being sent to their users in a low code/no code way so their invites can be tailored for their user base
