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Answered

Users are asked to "join team" when they open a Miro Board

M

I have created a board  and have shared with a client.

The share is open to public with “Can edit”

They create a miro user account and when they click the link they are asked to “Join your team in Miro”.  See picture.

If they select “create a new team” they go to the board I have created - and next time they open the miro board they are not asked to join the team.

I have not created any teams - as far as I know. I have shared a lot of other boards with clients where they do not see this and go directly to the board.

 

Questions:

  1. Why are they getting this “join your team in Miro” -
  1. How can we avoid this “Join your team...” and make them go directly to the Miro Board

 

Link til the board - 

 

 

 

Best answer by Vlada

Hi @Mads Lomholt!

The users are suggested to join the teams while registering as the teams are open for users with the same domain. In Miro, you can set different discovery modes for your team. If an admin chooses Discoverable and open to anyone with a certain domain, users with this domain will be able to join the workspace when signing up. I’m afraid only admins of the teams can disable this functionality.

By the way, users can access public boards without registering Miro profiles. 

Hope this information brings more clarity! 

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    4 replies

    Vlada
    Mironeer
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    • Vlada
    • Mironeer
    • 52 replies
    • Answer
    • June 4, 2020

    Hi @Mads Lomholt!

    The users are suggested to join the teams while registering as the teams are open for users with the same domain. In Miro, you can set different discovery modes for your team. If an admin chooses Discoverable and open to anyone with a certain domain, users with this domain will be able to join the workspace when signing up. I’m afraid only admins of the teams can disable this functionality.

    By the way, users can access public boards without registering Miro profiles. 

    Hope this information brings more clarity! 

    B
    • Brian Gatt
    • New Here
    • 1 reply
    • March 3, 2021

    I had this issue yesterday during a call, so couldn’t troubleshoot it live.  Why is the user expected to click ‘create a new team’ to access the public link they have been sent?  It is completely unintuitive.

     

    This page would make more sense if it was headed something like “first time setup / welcome to Miro”

    and there was an option to ‘join teams later’ or ‘go straight to your board’.

     

    As it is, I’ll now remember to tell them to click ‘create a new team’ which won’t create a new team :rolling_eyes:

    G
    A
    2 people like this
    • G
      Gav
    • A
      Adam Sparks
    O

    I was accepted by my administrator, but even that I still getting this notification and every time I click in the Ask to join I already have a pop up with the message that I already asked to join, but as mentioned I was already approved? need support on this

    Eca
    1 person likes this
    • Eca
      Eca
    Eca
    Mironeer
    Forum|alt.badge.img+2
    • Eca
    • Mironeer
    • 1676 replies
    • February 22, 2025

    Hi ​@Oscar Dalence,

    Thanks for reaching out!

     

    It sounds like your team’s signup mode settings might be causing this issue. When a team is set to “Discoverable, but open only after admin approval,” users with an approved domain can request access, but they still need explicit approval from the admin.

    Since you mentioned that you've already been approved, but you're still seeing the request pop-up, here are some troubleshooting steps:

    1. Log out and log back in to refresh your session.
    2. Clear your browser cache and cookies, then try accessing the board again.
    3. Use an incognito/private browsing window to rule out cached settings.
    4. Ask your admin to check the Team signup mode settings and confirm that your access has been fully granted. If needed, they can remove your company’s domain from the verified list to adjust access controls.

    If the issue persists, I recommend contacting Miro Support so they can investigate further. Let us know if you get any updates! 😊

    Eca :)

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