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Help!

I had some clients interact with me on a MIRO board, but now MIRO is charging me as if they were my employees or from my team. How do i prevent this from happening. If this pushes through. Im canceling my subscription and credit card !

 

Hi ​@Miguel Ronaldo Valdez

 

Thanks for reaching out!

 

To avoid being charged for additional seats when collaborating with clients, you can share your board with them as Guests or Visitors:

  • Guests: They need a Miro profile but are not counted as paid team members.

  • Visitors: They don’t need a Miro account but can only access the board via a public link.

 

If your boards are private and you share them directly with users, they might be prompted to create a Miro profile and automatically join your team. This can add them as paid members, which leads to extra charges. To prevent this, make sure to share boards via guest access or public links depending on the level of collaboration needed.

Let me know if you want help setting this up!


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