I’ve been trying a variety of ways to install the Jira Cards add-on. I’m able to install the app, but then not able to connect my personal account. Do I need to be an admin to connect my Jira account? or did I miss some configuration?
Userlevel 7
+12
Do I need to be an admin to connect my Jira account?
If you mean Admin of the Jira account, then yes.
I followed these instructions and it worked for me:
https://help.miro.com/hc/en-us/articles/360019501754
Where are you getting stuck?
So i did get the admin of our Jira account to configure Miro and from what he can see it seems to be configured correctly.
Where i’m getting stuck is on the Miro side. I install the app then go to apps & Integrations and select Jira Cards. I wasn’t even able to get the public key from this page, i had to get it off the developer tools. Also, I’m asked to connect my personal account. When i click connect i just get a message “Jira is not connected”.
I’ve also tried the option of pasting a Jira URL onto my board but while that gives me the option to go to Jira in a new window i’m not able to connect the cards that way.
Userlevel 7
+12
From your screenshot, it appears that you are not an Admin in Miro - correct?
As Admin--Company and Team--of my Consultant Plan, I see:
When I login using another account that I have added as a non-Admin, i.e., “Member”, I see something very similar to you:
When I click on Connect as this user, a new browser tab/window opens and I am taken to https://id.atlassian.com to log in.
When i click connect i just get a message “Jira is not connected”.
If you are receiving this message, it sounds like your Miro admin may not have first authorized the connection. Once you click on the Connect button, and sign in to your Atlassian account, you should see:
Presumably Because you have a paid Miro subscription, you could also create a Miro support ticket (if you haven’t already): https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C
Thanks, Robert! this helps confirm my suspicion. I’ve reached out to the Miro admin of my company to see if he can try. I’ll also try the support ticket route as well.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.