why doesnt the copy and sync option doesn’t show up? how do i get tech support for it?

Hi ​@Myriam Loda thanks for reporting this!

To help us troubleshoot, could you please share:

• The exact steps you’re taking when trying to use “Copy and Sync”

• A screenshot or short video showing what you're seeing (or not seeing) on the board

Once we have those details, we’ll be better able to guide you — and if needed, we can escalate the issue to Miro Support.

Looking forward to your reply!

​@Myriam Loda It's also important to know that the Synced Copies feature is only available on the Business and Enterprise plans.

More on the feature here:

https://help.miro.com/hc/en-us/articles/21211471744018-Synced-copies

Hi  Eca and Robert, thanks for getting back to me and apologies for my late reply, it’s taking a while for my IT team at work to look into license type - they confirmed now we have Enterprise.

I followed these steps: Synced copies – Miro Help Center

Feature does appear in the 3 dot contextual menu occasionally, but mostly not.
Tried Edge and Chrome with same result. 
New thing frequently happening now:  the 3 dot menu does not open at all!

Thanks again!

Hi, 
I have the same problem and followed the instructions and the same steps as Myriam. 
We have an enterprise and almost all extra features enabled, yet the syncing feature is only working with the cards.