Hi ​@Myriam Loda thanks for reporting this!

To help us troubleshoot, could you please share:

• The exact steps you’re taking when trying to use “Copy and Sync”

• A screenshot or short video showing what you're seeing (or not seeing) on the board

Once we have those details, we’ll be better able to guide you — and if needed, we can escalate the issue to Miro Support.

Looking forward to your reply!

​@Myriam Loda It's also important to know that the Synced Copies feature is only available on the Business and Enterprise plans.

More on the feature here:

https://help.miro.com/hc/en-us/articles/21211471744018-Synced-copies

Hi  Eca and Robert, thanks for getting back to me and apologies for my late reply, it’s taking a while for my IT team at work to look into license type - they confirmed now we have Enterprise.

I followed these steps: Synced copies – Miro Help Center

Feature does appear in the 3 dot contextual menu occasionally, but mostly not.
Tried Edge and Chrome with same result. 
New thing frequently happening now:  the 3 dot menu does not open at all!

Thanks again!