Skip to main content

I’ve followed the steps outlined…

  1. Creating a password using Password Recovery
  2. Typing in the email address created xxxxxx@privaterelay.appleid.com
  3. Waiting for email… waiting… and waiting… nothing arrives.

Without the email to add a password, I can’t get to the step to change my email address...

Any suggestions?

Thank you. 😀 

Hi @Yannick Picard 

 

Sorry to hear you’re having some frustrations with this. Perhaps the recovery emails are blocked by a firewall? This article explains a few things to look out for. Hopefully this might be helpful!

 

Possibly @ElvaMiro... but then again, I’m getting all the other emails from Miro… just not the ones related to this issue… 

Ok, @Yannick Picard 

I opened a support ticket for you and someone from the team will get in touch to help resolve this. Thanks for your patience!

@Yannick Picard - It’s worth noting that, just in case you are not receiving email from the ticketing system, you should be able to:

  1. Go to https://help.miro.com/hc/en-us
  2. Click on Sign in (top right), which should sign you via SSO
  3. Once signed in, select your name and then My activities:

     

Thank you 😀 @Robert Johnson @ElvaMiro 

Reply


Terms & Conditions