Skip to main content

Hello, good day,

I would like to request support as I am currently renewing my subscription to the Miro platform. However, when I try to renew, it requires me to pay for three members, but I only need two.

Initially, last year, I subscribed to a plan with three members, but later I reduced it to two. The plan I need to renew is the Business plan, but I am not given the option to reduce the number of members.

I would appreciate your support in resolving this issue, as this is a work tool for me.

I look forward to your response. Thank you.

Best regards,

​@Totum Talent - Have you removed any unwanted team members and changed your team size

For example, in my Business Plan Admin Console’s Billing page I see:

 

Which takes me here, where I can lower the license/seat number:

 

Contacting the Support Team

As a paid subscriber, you can contact the Miro support team by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

Hi Robert

 

Thank you for your help! The issue has been successfully resolved. I really appreciate your support and prompt assistance.

Best regards,

Totum Talent

Reply


🚨 Last chance for early-bird tickets to Canvas 25! 🚨

Terms & Conditions